Hellbender Outage
Monitoring - The cooling network is back online now. Nodes are being powered back on in waves. The cooling network is now running on our old Coolant Distrubution Unit (CDU), and we will likely need repairs done on the newer CDU which was having the work done on it today.
Jul 16, 2026 - 12:44 CDT
Identified - We have a contractor on site servicing our liquid cooling network. Unfortunately, there was a temporary blip in the cooling system which caused all of our liquid cooled nodes to power off due to overheating. We are working on bringing the coolant network and these nodes back online.
Jul 16, 2026 - 12:10 CDT

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS Operational
Campus Email Operational
IT Ticketing Application (TeamDynamix) Operational
Joe'SS Operational
MyView Operational
myZou Operational
MU Connect Operational
Other MU IT Services Operational
Other UM IT Services Operational
PATHway Operational
PeopleSoft Finance Operational
PeopleSoft HR Operational
Phone Services Operational
PrintSmart Operational
Student Email Operational
TigerWiFi Operational
Virtual Private Network (VPN) Operational
UM Web Applications Operational
Wired Network Operational
Zoom Meetings Operational
Zoom Cloud Recording Operational
Research Software Updates Operational
Windows Operational
Apple Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Tidal Planned Outage Sunday 8/2 from 8 AM to 6 PM Aug 2, 2026 08:00-18:00 CDT

Tidal Planned Outage Sunday, August 2nd, from 8:00 AM to 6:00 PM

We will be performing database cleanup on Sunday, 8/2, from 8:00 AM to 6:00 PM. During this time, access to Tidal will be unavailable, and any jobs scheduled to run during the outage will be removed from the job stream and will not run unless alternative arrangements have been requested in advance.
Posted on Jul 27, 2026 - 08:27 CDT

Hellbender maintenance Aug 11, 2026 08:00-17:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jul 14, 2026 - 12:54 CDT

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

CBORD CS Gold Maintenance
Completed - The scheduled maintenance has been completed.
Jul 28, 07:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:01 CDT
Scheduled - CBORD CS Gold will be offline for scheduled maintenance. Doors and financial transactions will continue to function in offline mode. PrintSmart student printing will not be available during this time. We appreciate your patience during this process. (REF: CM 251203)
Jul 27, 10:49 CDT
PrintSmart Pharos (Student Printing)
Completed - The scheduled maintenance has been completed.
Jul 28, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:00 CDT
Scheduled - PrintSmart Pharos (Student Printing) will be offline during the CBORD CS Gold upgrade. Student printing will not be available during this time. We appreciate your patience during this process.
Jul 27, 10:50 CDT

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

Cisco Contact Center - Finesse
Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jul 25, 09:21 CDT
Monitoring - The phone issue affecting campus and hospital users has been resolved and service is returning to normal. We will continue to monitor system operations.
Jul 25, 00:10 CDT
Investigating - The phone issue affecting campus and hospital users has been resolved and service is returning to normal. We will continue to monitor system operations.
Jul 8, 09:29 CDT
Telecom Services
Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jul 25, 09:20 CDT
Investigating - Calabrio call recording is unavailable for campus and hospital voip subscriber and contact centers. Technicians are working to restore service; there is no ETA at this time.
Jul 24, 18:27 CDT
Phone Services - Inbound and Outbound Service
Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jul 25, 09:20 CDT
Monitoring - Services have been restored and technicians continue to investigate the root cause.
Jul 15, 14:14 CDT
Investigating - Getting reports of problems with inbound and outbound calls to campus. Technicians are looking for resolution at this time.
Jul 15, 12:41 CDT

Jul 24, 2026

Jul 23, 2026

Micros Simphony Point of Sale
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:00 CDT
Scheduled - Micros Simphony Point of Sale system will be offline Thursday, July 23 from 4am to 7am for scheduled maintenance. Dining registers at Mizzou and MS&T will continue to function in offline mode. We appreciate your patience during this process.
Jul 22, 16:19 CDT

Jul 22, 2026

Network Status
Resolved - The failed switch has been replaced and the issue is resolved. We'll continue to monitor the network status.
Jul 22, 07:50 CDT
Update - Networking intends to replace the failed switch 7/21 from 11AM to 1PM. no impact is expected to the A row and B row switches.
Jul 20, 17:26 CDT
Monitoring - Ther has been a loss of redundancy for some datacenter network devices. We worked with our vendor to process the RMA and expect the replacement to arrive and be installed early next week. We have manual workarounds available should any additional failures impact the remaining switch in the redundant pair before redundancy is restored. We will update this ticket when we have a time for the RMA replacement.
Jul 17, 15:16 CDT

Jul 21, 2026

No incidents reported.

Jul 20, 2026

Jul 19, 2026

Storage – Columbia VSS Fiber Switches
Completed - The scheduled maintenance has been completed.
Jul 19, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:00 CDT
Scheduled - Service will be undergoing maintenance.
Jul 14, 11:43 CDT

Jul 18, 2026

No incidents reported.

Jul 17, 2026

PS Human Resources Production
Completed - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jul 17, 08:53 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 04:00 CDT
Scheduled - The PeopleSoft Human Resources Production (MyHR/HRPRD, eRecruit) Instances will be unavailable while technicians upgrade PeopleSoft HCM(HR) systems. Please note that the HR Web Applications will also be unavailable due to the systems being down.
Jul 16, 10:40 CDT
Phone Services
Completed - The scheduled maintenance has been completed.
Jul 17, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 22:00 CDT
Scheduled - The campus VoIP telecom team will be pushing out firmware updates to Cisco VoIP phones for the campus and hospital locations. The updates will cause a brief interruption in service while the reboot takes place following installation of the update. Phones in critical areas on campus have been updated ahead of time in order to minimize any impact on service.
Jul 16, 13:58 CDT

Jul 16, 2026

Canvas LMS Outage
Resolved - This incident has been resolved.
Jul 16, 07:23 CDT
Update - McGraw Hill has notified that they are also affected. We continue to monitor the situation.
Jul 16, 05:57 CDT
Update - We are continuing to monitor the situation and will post updates as we receive them from Instructure and Amazon.
Jul 16, 04:44 CDT
Identified - Canvas LMS is experiencing a major outage that is also affecting Catalog and Portfolio. This outage is due to a global outage of Amazon Web Services CloudFront. The vendors are working to resolve this outage, but there is currently no ETA for a resolution. You can follow updates from Instructure (the Canvas vendor) here: https://status.instructure.com/
Jul 16, 04:43 CDT

Jul 15, 2026

Wireless Network Connectivity
Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jul 15, 13:16 CDT
Update - We are continuing to work on a fix for this issue.
Jul 15, 11:15 CDT
Identified - Technicians have identified the root cause and are working with end-user and device support teams to implement a fix for managed computers and devices, and instructions to share for un-managed computers and devices.
Non managed devices can download the root/intermediate certs here: https://cert-manager.com/customer/InCommon/ssl?action=download&sslId=20210190&format=x509IOR and then install them as needed for their OS.
Jun 18, 08:57 CDT
Investigating - There are reported issues with wireless connectivity to TigerWifi. Technicians are investigating.
Jun 18, 08:28 CDT
Storage – UMKC VSS Fiber Switches
Completed - The scheduled maintenance has been completed.
Jul 15, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:00 CDT
Scheduled - Service will be undergoing maintenance.
Jul 14, 11:42 CDT
ID Office degraded service
Resolved - This incident has been resolved.
Jul 15, 09:35 CDT
Monitoring - A fix has been implemented to address the degraded functionality impacting the issuance of new physical cards. Services have been restored, and we are actively monitoring the system to ensure stability.
ID Office card issuance is now functioning, though intermittent issues may still occur as we continue working with the vendor to validate full resolution.
Mizzou Mobile ID services remain fully operational and unaffected.
We will continue to provide updates as needed.
Jun 10, 11:46 CDT
Investigating - ID Office is currently experiencing degraded functionality affecting the issuance of new physical cards following the recent CS Gold upgrade. Mizzou Mobile ID services remain fully operational and are not impacted. Our team is actively working with the vendor to investigate and resolve the issue. Updates will be provided as more information becomes available.
Jun 5, 15:48 CDT
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