UM IT Systems Status

IT System Status

Potential Mail Delivery Issues for Missouri.edu

Investigating - If users encountered any email delivery failures this morning when sending messages from any @missouri.edu primary email domain to external recipients, the issue was likely related to an invalid DNS entry that required correction this morning. Specifically, an invalid DNS record was mistakenly created for two SPF records associated with the missouri.edu domain. This misconfiguration may have sporadically caused external recipient servers to reject emails, resulting in hard bounce failures.

The networking team has since resolved the DNS issue. However, anyone affected should only have resend only the emails that failed. If a failure occurred, the sender would have received a non-delivery bounce message back in their inbox. Users can click on the bounce message and select “resend message.” If no failure notification was received, users do not need to resend any messages, as those messages were successfully delivered.”
May 18, 2026 - 10:29 CDT

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS Operational

Campus Email Operational

IT Ticketing Application (TeamDynamix) Operational

Joe'SS Operational

MyView Operational

myZou Operational

MU Connect Operational

Other MU IT Services Operational

Other UM IT Services Operational

PATHway Operational

PeopleSoft Finance Operational

PeopleSoft HR Operational

Phone Services Operational

PrintSmart Operational

Student Email Operational

TigerWiFi Operational

Virtual Private Network (VPN) Operational

UM Web Applications Operational

Wired Network Operational

Zoom Meetings Operational

Zoom Cloud Recording Operational

Research Software Updates Operational

Windows Operational

Apple Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Hellbender Maintenance Updates [June] Jun `9`, `2026` `08:00`-`17:00` CDT

This service will be unavailable for scheduled maintenance. We appreciate your patience until maintenance is completed.
Posted on May 19, 2026 - 13:08 CDT

Past Incidents

May 22, 2026

No incidents reported today.

May 21, 2026

"Get started with Cisco Webex"

Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
May 21, 07:47 CDT

Identified - An email titled “Get started with Cisco Webex” was distributed to campus and hospital phone users. The email is not a phishing email and does not cause harm, but can be ignored. Sorry for the inconvenience.
May 20, 13:56 CDT

May 20, 2026

Cable Television

Resolved - This incident has been resolved.
May 20, 16:00 CDT

Update - Spectrum has identified a cut fiber affecting our service area. The current estimated time for restoration is 8 hours. Further updates will be provided when they are available.
May 20, 12:39 CDT

Identified - Spectrum has been contacted and they are aware of the issue. No ETA for restoration of services.
May 20, 11:23 CDT

Investigating - We are investigation an outage of cable TV services for the campus and hospital. We don't know of the cause at this time but continue to investigate.
May 20, 11:01 CDT

Milestone Camera System

Resolved - This incident has been resolved.
May 20, 12:14 CDT

Investigating - Client viewing is down. Recording is still operational. Time to restore connection is unknown at this time.
May 20, 11:48 CDT

May 19, 2026

Hellbender Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 13:03 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 08:00 CDT

Scheduled - We will be undergoing maintenance at this time.
Apr 14, 12:44 CDT

VoIP services on campus and hospital

Completed - The scheduled maintenance has been completed.
May 19, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:45 CDT

Scheduled - Remaining phone services will be ported from Lumen to the new provider between 6:45am Tuesday 5/19/2026 and 8:00am Tuesday 5/19/2026. No impact on services is anticipated during the porting process.
May 18, 12:16 CDT

May 18, 2026

Unresolved incident: Potential Mail Delivery Issues for Missouri.edu.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

Update on Canvas outage

Resolved - This incident has been resolved.
May 11, 09:12 CDT

Monitoring - Dear UM System community,

We have confirmed that following recovery efforts by the vendor, Canvas is back online. You may now resume using the platform. While the system is operational, there may be some functions that interact with Canvas that are not currently available.

What you should do now:
• It is recommended that you reset your Single Sign-On password using these instructions https://www.umsystem.edu/departments-staff/information-technology/accounts-access/password-management . If you need help resetting your password, contact your university’s help desk https://www.umsystem.edu/departments-staff/information-technology .
• Exercise caution when opening any unexpected emails that appear to come from Canvas or its provider, Instructure. Attackers may attempt to use this cybersecurity incident to target individuals through phishing or other tactics. See these resources https://www.umsystem.edu/departments-staff/information-technology/online-safety-threat-prevention/phishing to protect yourself from phishing scams.
• Do not click on or accept any unprompted downloads within Canvas.

Please refer to this IT status page for ongoing updates.

More information regarding any impacts on individuals or their data will be provided as soon as it becomes available.

Your university’s Provost’s office will follow up with more detailed campus-specific information.

Thank you for your patience and vigilance as we work through this incident together.

Ben Canlas
Vice President for Information Technology
Chief Information Officer

Stephanie McClelland
Chief Online Learning & Technology Officer
May 8, 09:48 CDT

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

Canvas

Investigating - The Canvas learning system is currently experiencing technical issues and may be unavailable. We will update the situation when more is known. Time to resolution is unknown at this time. Apologies for the inconvenience and thank you for your patience.
May 7, 15:14 CDT

Network Issue

Monitoring - Connectivity is restored with a temporary solution. DNPS is still investigating and monitoring.
Apr 15, 10:00 CDT

Investigating - A switch in DC has gone down. Servers in row b and kcdr connection affected. DNPS is investigating. Time to resolution is unknown at this time. Apologies for the inconvenience and thank you for your patience.
Apr 15, 08:10 CDT

Scheduled Maintenance to PS Human Resources Production (MyHR/HRPRD, eRecruit) and Web Applications

Completed - The scheduled maintenance has been completed.
May 8, 07:11 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 05:00 CDT

Scheduled - The PeopleSoft Human Resources Production (MyHR/HRPRD, eRecruit) Instances will be unavailable while technicians upgrade PeopleSoft HCM(HR) systems. Please note that the HR Web Applications will also be unavailable due to the systems being down.
May 7, 14:16 CDT

About This Site

Scheduled Maintenance

Hellbender Maintenance Updates [June] Jun 9, 2026 08:00-17:00 CDT

Past Incidents

Hellbender Maintenance Updates [June] Jun `9`, `2026` `08:00`-`17:00` CDT