Division of IT | Tech Support
University of Missouri
IT System Status
Hellbender Outage
Monitoring - The cooling network is back online now. Nodes are being powered back on in waves. The cooling network is now running on our old Coolant Distrubution Unit (CDU), and we will likely need repairs done on the newer CDU which was having the work done on it today.
Jul 16, 2026 - 12:44 CDT
Identified - We have a contractor on site servicing our liquid cooling network. Unfortunately, there was a temporary blip in the cooling system which caused all of our liquid cooled nodes to power off due to overheating. We are working on bringing the coolant network and these nodes back online.
Jul 16, 2026 - 12:10 CDT
Network Status
Monitoring - Ther has been a loss of redundancy for some datacenter network devices. We worked with our vendor to process the RMA and expect the replacement to arrive and be installed early next week. We have manual workarounds available should any additional failures impact the remaining switch in the redundant pair before redundancy is restored. We will update this ticket when we have a time for the RMA replacement.
Jul 17, 2026 - 15:16 CDT
Phone Services - Inbound and Outbound Service
Monitoring - Services have been restored and technicians continue to investigate the root cause.
Jul 15, 2026 - 14:14 CDT
Investigating - Getting reports of problems with inbound and outbound calls to campus. Technicians are looking for resolution at this time.
Jul 15, 2026 - 12:41 CDT
Cisco Contact Center - Finesse
Investigating - Some Cisco Contact Center users are currently experiencing issues when attempting to log into Finesse in order to receive customer calls. This impact may be with the initial log in process and others are being forced off the system. Engineers are currently working to resolve the issue at this time but we do not have an estimated time for the issue to be resolved.
Jul 08, 2026 - 09:29 CDT

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS Operational
Campus Email Operational
IT Ticketing Application (TeamDynamix) Operational
Joe'SS Operational
MyView Operational
myZou Operational
MU Connect Operational
Other MU IT Services Operational
Other UM IT Services Operational
PATHway Operational
PeopleSoft Finance Operational
PeopleSoft HR Operational
Phone Services Operational
PrintSmart Operational
Student Email Operational
TigerWiFi Operational
Virtual Private Network (VPN) Operational
UM Web Applications Operational
Wired Network Operational
Zoom Meetings Operational
Zoom Cloud Recording Operational
Research Software Updates Operational
Windows Operational
Apple Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Hellbender maintenance Aug 11, 2026 08:00-17:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jul 14, 2026 - 12:54 CDT
Jul 19, 2026
Storage – Columbia VSS Fiber Switches
Completed - The scheduled maintenance has been completed.
Jul 19, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:00 CDT
Scheduled - Service will be undergoing maintenance.
Jul 14, 11:43 CDT
Jul 18, 2026

No incidents reported.

Jul 17, 2026
PS Human Resources Production
Completed - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jul 17, 08:53 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 04:00 CDT
Scheduled - The PeopleSoft Human Resources Production (MyHR/HRPRD, eRecruit) Instances will be unavailable while technicians upgrade PeopleSoft HCM(HR) systems. Please note that the HR Web Applications will also be unavailable due to the systems being down.
Jul 16, 10:40 CDT
Phone Services
Completed - The scheduled maintenance has been completed.
Jul 17, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 22:00 CDT
Scheduled - The campus VoIP telecom team will be pushing out firmware updates to Cisco VoIP phones for the campus and hospital locations. The updates will cause a brief interruption in service while the reboot takes place following installation of the update. Phones in critical areas on campus have been updated ahead of time in order to minimize any impact on service.
Jul 16, 13:58 CDT
Jul 16, 2026
Canvas LMS Outage
Resolved - This incident has been resolved.
Jul 16, 07:23 CDT
Update - McGraw Hill has notified that they are also affected. We continue to monitor the situation.
Jul 16, 05:57 CDT
Update - We are continuing to monitor the situation and will post updates as we receive them from Instructure and Amazon.
Jul 16, 04:44 CDT
Identified - Canvas LMS is experiencing a major outage that is also affecting Catalog and Portfolio. This outage is due to a global outage of Amazon Web Services CloudFront. The vendors are working to resolve this outage, but there is currently no ETA for a resolution. You can follow updates from Instructure (the Canvas vendor) here: https://status.instructure.com/
Jul 16, 04:43 CDT
Jul 15, 2026
Wireless Network Connectivity
Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jul 15, 13:16 CDT
Update - We are continuing to work on a fix for this issue.
Jul 15, 11:15 CDT
Identified - Technicians have identified the root cause and are working with end-user and device support teams to implement a fix for managed computers and devices, and instructions to share for un-managed computers and devices.
Non managed devices can download the root/intermediate certs here: https://cert-manager.com/customer/InCommon/ssl?action=download&sslId=20210190&format=x509IOR and then install them as needed for their OS.
Jun 18, 08:57 CDT
Investigating - There are reported issues with wireless connectivity to TigerWifi. Technicians are investigating.
Jun 18, 08:28 CDT
Storage – UMKC VSS Fiber Switches
Completed - The scheduled maintenance has been completed.
Jul 15, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:00 CDT
Scheduled - Service will be undergoing maintenance.
Jul 14, 11:42 CDT
ID Office degraded service
Resolved - This incident has been resolved.
Jul 15, 09:35 CDT
Monitoring - A fix has been implemented to address the degraded functionality impacting the issuance of new physical cards. Services have been restored, and we are actively monitoring the system to ensure stability.
ID Office card issuance is now functioning, though intermittent issues may still occur as we continue working with the vendor to validate full resolution.
Mizzou Mobile ID services remain fully operational and unaffected.
We will continue to provide updates as needed.
Jun 10, 11:46 CDT
Investigating - ID Office is currently experiencing degraded functionality affecting the issuance of new physical cards following the recent CS Gold upgrade. Mizzou Mobile ID services remain fully operational and are not impacted. Our team is actively working with the vendor to investigate and resolve the issue. Updates will be provided as more information becomes available.
Jun 5, 15:48 CDT
Jul 14, 2026
PrintSmart Pharos (Student Printing)
Completed - The scheduled maintenance has been completed.
Jul 14, 23:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 20:15 CDT
Scheduled - PrintSmart Pharos (Student Printing) will be offline during the CBORD CS Gold upgrade. Student printing will not be available during this time. We appreciate your patience during this process.
Jul 13, 08:53 CDT
CBORD CS Gold Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 20:15 CDT
Scheduled - CBORD CS Gold will be offline for maintenance. Doors and financial transactions will continue to function in offline mode. PrintSmart student printing will not be available during this time. We appreciate your patience during this process. (REF: CM 249522)
Jul 13, 08:50 CDT
Storage – Columbia Video Surveillance Isilon
Completed - The scheduled maintenance has been completed.
Jul 14, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 09:00 CDT
Scheduled - Service will be undergoing maintenance.
Jul 13, 08:05 CDT
Hellbender maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 12:51 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 08:00 CDT
Scheduled - We will be undergoing maintenance at this time.
Jun 9, 16:24 CDT
Jul 13, 2026
Finance Web Apps Unable to Connect
Resolved - This incident has been resolved.
Jul 13, 11:02 CDT
Investigating - Finance Web Apps Unable to Connect.
Jul 13, 09:36 CDT
Jul 12, 2026
Storage – Columbia Isilon File Services
Completed - The scheduled maintenance has been completed.
Jul 12, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 18:00 CDT
Scheduled - Service will be undergoing maintenance.
Jul 6, 10:48 CDT
Jul 11, 2026
myZou, Pathway, Joe’SS, MyView
Completed - The scheduled maintenance has been completed.
Jul 11, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 18:01 CDT
Scheduled - Campus Solutions Production environment will be unavailable during scheduled maintenance beginning Saturday, 6:00 PM, July 11, 2026 and ending 11:30 PM. We appreciate your patience while maintenance is completed.
Jul 8, 14:57 CDT
Jul 10, 2026
OnCall Application Maintenance
Completed - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jul 10, 06:48 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:30 CDT
Scheduled - The On Call application: https://oncall.missouri.edu will be offline for scheduled maintenance this Friday, July 10th from 6:30-7:00am.
Jul 8, 15:02 CDT
Jul 9, 2026
Hellbender degraded operation
Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jul 9, 10:15 CDT
Investigating - The Hellbender research cluster is experiencing degraded operation. Technicians are investigating the issue.
Jul 9, 08:30 CDT
Jul 8, 2026

Unresolved incident: Cisco Contact Center - Finesse.

Jul 7, 2026
Storage – UMKC Isilon File Services
Completed - The scheduled maintenance has been completed.
Jul 7, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 09:00 CDT
Scheduled - Service will be undergoing maintenance.
Jul 6, 07:47 CDT
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

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