IT System Status

Campus and Hospital Contact Center Access for US Cellular Callers

Incident Report for UM IT Systems

Update

US Cellular has been contacted and their engineering team is working on a solution.

Posted Feb 26, 2026 - 08:53 CST

Identified

We are currently investigating an issue affecting some US Cellular customers calling in to campus and hospital contact centers. The US cellular callers are unable to successfully enter choices when asked to do so in the greetings. Technicians have only been able to recreate this issue for US Cellular callers. All other carriers are working normally. Any US Cellular callers should report this issue to US Cellular.

Posted Feb 25, 2026 - 14:19 CST

This incident affects: Phone Services.