UM IT Systems Status

IT System Status

Outlook Web Acess (OWA) issues for Exchange Online Mailboxes

Identified - The Division of IT has received notification from Microsoft that some Exchange Online users may experience Outlook on the Web (OWA) page loading issues. Users may see black bars or incorrect URLs within the header of OWA. Microsoft has identified that a service call associated with generating the header within OWA is behaving erratically, and getting throttled. They are investigating and will let us know once it is resolved
Jun 2, 12:54 CDT

Scheduled Lewis Maintenance Tuesday (6/2/2020)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 08:00 CDT

Scheduled - The Lewis cluster is currently offline undergoing maintenance. The mailing list and this status page will be updated once the work has been completed and users can login again. We do not have an anticipated completion time as of right now.

PS Human Resources Production (MyHR/HRPRD)

Monitoring - Technicians have identified the issue and are monitoring systems to ensure the user experience is stable.
Jun 1, 10:20 CDT

Investigating - We are receiving reports that users are experiencing intermittent login issues when logging into HRPRD/MyHR. Technicians are currently working on identifying the problem.
Jun 1, 09:36 CDT

Cisco Phone Services

Investigating - Desk phones and Jabber devices which do not use VPN and are off the University's network are experiencing authentication issues. Technicians have opened a case with Cisco and are currently investigating the issue.
Jun 1, 08:48 CDT

Outlook Web Access (OWA)

Investigating - We are receiving reports that some users are experiencing intermittent login issues when attempting to login to Outlook Web Acess. Clearing the browser cache or restarting the browser may resolve the issue, however, the Exchange messaging team has opened a case with Microsoft to investigate potential service issues. We will provide updates as we get more information from the vendor.
May 29, 11:07 CDT

Interfolio myVITA Login Issues

Investigating - The vendor is actively working on the issue. The current workaround for this is to close the browser out and try logging in again using this link: http://faculty180.interfolio.com/?dbID=umsystem.
May 20, 15:44 CDT

Outlook Mail Mobile Application

Identified - Mobile devices using the Outlook mobile app may have problems syncing new messages. Technicians are working on a resolution.
The default mail apps on mobile devices is not experiencing this issue.
Feb 10, 14:36 CST

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS Operational

myZou Operational

Faculty/Staff Email Operational

Student Email Operational

TigerWiFi Operational

Wired Network Operational

Phone Services Partial Outage

PrintSmart Operational

PeopleSoft Finance Operational

UM Web Applications Operational

PeopleSoft HR Operational

Joe'SS Operational

MyView Operational

PATHway Operational

Other MU IT Services Under Maintenance

Other UM IT Services Under Maintenance

Zoom Meetings Operational

Zoom Cloud Recording Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 2, 2020

Unresolved incidents: Outlook Web Acess (OWA) issues for Exchange Online Mailboxes, Scheduled Lewis Maintenance Tuesday (6/2/2020).

Jun 1, 2020

Remote access VPN

Completed - The scheduled maintenance has been completed.
Jun 1, 20:10 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 09:05 CDT

Scheduled - Effective March 30, we will eliminate connections from the Employee and Generic groups of the anyconnect.missouri.edu group. As a user of one of those groups, you must do the following to continue to use VPN services:

Disconnect from VPN, and when reconnecting enter vpn.missouri.edu in the connection dialog.

NOTE: Most university resources do NOT require VPN for access: email, Box, PeopleSoft, Zoom, Canvas, etc. During this time of exceptional load, please refrain from using VPN unnecessarily, and disconnect when you complete the task requiring it. Long-standing sessions will be disconnected to free up resources for users who must use VPN to complete tasks.

If you are an employee using a departmental VPN group, this information does not apply to you and you should continue using anyconnect.missouri.edu.
Mar 30, 09:03 CDT

Cherwell Login Failures

Resolved - This incident has been resolved.
Jun 1, 10:51 CDT

Investigating - Cherwell is currently experiencing login failures due to a coinciding Shib issues we are seeing.
We will communicate any updates.
Jun 1, 10:47 CDT

PrintSmart Pharos (Student Printing)

Completed - This service is now fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jun 1, 08:50 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 05:30 CDT

Scheduled - PrintSmart Pharos (Student Printing) be offline June 1, 2020 from 05:30 AM – 11:00 AM during the CBORD CS Gold upgrade. Student printing will not be available during this time. We appreciate your patience during this process.
May 29, 14:54 CDT

CBORD CS Gold Upgrade

Completed - The scheduled maintenance has been completed.
Jun 1, 08:50 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 05:30 CDT

Scheduled - CBORD CS Gold will be offline for a scheduled upgrade June 1, 2020 from 05:30 AM – 11:00 AM. Doors and financial transactions will continue to function in Offline mode. PrintSmart student printing will not be available during this time. We appreciate your patience during this process.
May 29, 14:53 CDT

PS Human Resources Production (MyHR/HRPRD) and Reporting (HRRPT) Instances

Resolved - This incident has been resolved.
Jun 1, 07:49 CDT

Investigating - Outage Period: Friday, May 29th 2020, 5:00 PM – Sunday, May 31st, 2020, 3:00 PM

Outage Description: The PS Human Resources Production (MyHR/HRPRD) and Reporting (HRRPT) Instances will be unavailable while technicians upgrade PeopleSoft HCM(HR) systems. Please note that the HR Web Applications will also be unavailable as a result of the systems being down.

What's Affected: Access to PS Human Resources Production (MyHR/HRPRD), Reporting (HRRPT) and Web Applications.

Outage Questions? For assistance, please contact the DoIT Tech Support (help@missouri.edu) or your local help desk during its normal business hours.
May 30, 15:53 CDT

May 31, 2020

No incidents reported.

May 30, 2020

Integration Broker Services

Resolved - This has been resolved. Please report any further difficulties.
May 30, 21:09 CDT

Investigating - The PeopleSoft campus solutions instances are experiencing issues with Integration Broker Services. Technicians are troubleshooting the issue.
May 30, 15:44 CDT

Elastic logging service

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
May 30, 16:12 CDT

Investigating - We are currently experiencing issues with our Elastic logging service. Technicians are currently working on the issue.
May 30, 12:00 CDT

PS Human Resources Production (MyHR/HRPRD) and Reporting (HRRPT)

Completed - The scheduled maintenance has been completed.
May 30, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 17:00 CDT

Scheduled - Outage Period: Friday, May 29th 2020, 5:00 PM – Sunday, May 31st, 2020, 3:00 PM

Outage Description: The PS Human Resources Production (MyHR/HRPRD) and Reporting (HRRPT) Instances will be unavailable while technicians upgrade PeopleSoft HCM(HR) systems. Please note that the HR Web Applications will also be unavailable as a result of the systems being down.

What's Affected: Access to PS Human Resources Production (MyHR/HRPRD), Reporting (HRRPT) and Web Applications.

Outage Questions? For assistance, please contact the DoIT Tech Support (help@missouri.edu) or your local help desk during its normal business hours.
May 26, 12:23 CDT

Lync/Skype services

Investigating - Lync/Skype services are currently unavailable due to a vendor update. Technicians are investigating.
May 30, 11:39 CDT

May 29, 2020

VPN

Resolved - This incident has been resolved.
May 29, 09:51 CDT

Investigating - Reports of reported vpn issues. Technicans are looking into it.
May 29, 08:44 CDT

May 28, 2020

No incidents reported.

May 27, 2020

Student Mailbox Users

Resolved - This incident has been resolved.
May 27, 15:59 CDT

Monitoring - Most student email services and mail delivery issues should now be resolved. If you continue to see issues, please contact your local IT Help Desk.
May 21, 21:53 CDT

Identified - The AD and Messaging team have received reports that some student mailbox users are unable to receive mail after the M365 object class change and move to the Active Sync OU yesterday.

Initial investigation has shown an issue with our Azure AD Connect server where attribute changes may have stopped replicating to Azure. The team rebooted the server around 9:15 AM this morning, which should kickstart any attribute changes that need to be updated in Azure, including the remote routing address that is needed to route mail from Exchange to Exchange Online. Any password changes in AD that need to replicate to the cloud services will also be affected.

We will provide additional updates as soon as more information is made available
May 21, 09:36 CDT

MS&T Student Migration

Resolved - This incident has been resolved.
May 27, 15:53 CDT

Monitoring - The Active Directory and AIMS teams will be enabling MS&T students for M365 cloud services today. Throughout this migration, the M365 Directory Sync process will be temporarily disabled as we migrate large groups of users and will then be re-enabled once the accounts are properly updated. As a result, there could be periods of time where password and attribute changes could be delayed for a few hours throughout the day while each batch job completes. After each batch, we will enable the sync process temporarily so any pending updates occur. If you have any questions or experience any other issues, please contact the IT Help Desk.
May 26, 08:36 CDT

Research Computing

Resolved - This incident has been resolved.
May 27, 14:34 CDT

Identified - Routine maintenance is currently underway on the Clark teaching cluster. Clark will be unavailable during this maintenance and status will be updated once it's available. Lewis will continue to be available during this time.
May 26, 14:45 CDT

May 26, 2020

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

May 20, 2020

Unresolved incident: Interfolio myVITA Login Issues.

May 19, 2020

No incidents reported.

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