UM IT Systems Status

Jun 27, 2018

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jun 27, 13:10 CDT

Identified - A fiber cut for the Delta Sigma Phi house is currently affecting network services to that location. The cut location has been identified and technicians are working to restore service. Estimated time for service restoration is later Thursday evening or early Friday morning.
Jun 14, 11:49 CDT

Software Anywhere

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jun 27, 13:00 CDT

Identified - The Division of IT has identified a problem with this service. Technicians are working to resolve it.

The estimated time to resolution is unknown.
Jun 17, 12:51 CDT

Unified Communications - Calabrio/Call Recording Playback Issues

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jun 27, 12:41 CDT

Investigating - The Unified Communications team is currently investigating an issue with the Call recording playback feature within the VOIP phone system. Playback of recordings in Calabrio are current unavailable. The UC engineers are currently investigating with vendor support and will provide updates once they know more.
Jun 27, 11:39 CDT

Jun 26, 2018

No incidents reported.

Jun 25, 2018

No incidents reported.

Jun 24, 2018

Fax2Mail Network Maintenance

Completed - The scheduled maintenance has been completed.
Jun 24, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 23:00 CDT

Scheduled - Fax2Mail will be performing maintenance to their network from 6/23/18 at 11:00pm until 6/24/18 at 1:00am. Australian and New Zealander Fax2Mail users may have intermittent difficulty receiving faxes during the maintenance period.
Jun 8, 11:31 CDT

Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

Canvas - Download/Upload issues

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jun 19, 10:40 CDT

Monitoring - Uploading and downloading within Canvas is currently functional. We will continue to monitor at this time.
Jun 18, 11:54 CDT

Investigating - Users are reporting issues with uploading and downloading files within Canvas. Technicians are looking into the issue to determine the source of the problem. There is no ETA at this time.
Jun 18, 10:33 CDT

Jun 18, 2018

Advisory: Active Directory DNS Scavenging

Resolved - As a proactive clean-up measure, Active Directory DNS Scavenging was enabled and ran for the first time today. DNS scavenging is a clean-up process that removes stale and orphaned entries from our Active Directory DNS database for servers and workstations that no longer exist. Today, this process was performed on the col.missouri.edu AD DNS zone. Although this scheduled maintenance was successful, the Active Directory team has received some reports that some DNS records have been expunged for some active servers since they have not been dynamically updated by the servers. This behavior is especially prevalent with Linux and Unix machines. Most Windows machines should dynamically update DNS every 24 hours, or so.

For servers and workstations that should have a dynamic IP address, you can run “ipconfig /registerdns” manually from a command prompt or wait for the 24 hour refresh to occur. This should reregister the machine with AD DNS. For Unix or Linux based servers and workstations, please contact the UM Active Directory Support team so we can add static records for those machines.
Jun 18, 12:50 CDT

Identified - As a proactive clean-up measure, Active Directory DNS Scavenging was enabled and ran for the first time today. DNS scavenging is a clean-up process that removes stale and orphaned entries from our Active Directory DNS database for servers and workstations that no longer exist. Today, this process was performed on the col.missouri.edu AD DNS zone. Although this scheduled maintenance was successful, the Active Directory team has received some reports that some DNS records have been expunged for some active servers since they have not been dynamically updated by the servers. This behavior is especially prevalent with Linux and Unix machines. Most Windows machines should dynamically update DNS every 24 hours, or so.

For servers and workstations that should have a dynamic IP address, you can run “ipconfig /registerdns” manually from a command prompt or wait for the 24 hour refresh to occur. This should reregister the machine with AD DNS. For Unix or Linux based servers and workstations, please contact the UM Active Directory Support team so we can add static records for those machines.
May 31, 14:52 CDT

MyZou - Intermittent Access Issues

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jun 18, 12:49 CDT

Monitoring - Technicians have taken corrective action. They will continue to monitor the service performance and ask that any customer issues be reported to Tech Support at 573.882.5000 or by clicking the chat button at doit.missouri.edu during business hours.
Jun 6, 15:18 CDT

Investigating - Customers are reporting issues with this service. Technicians are looking into the issue to determine if there is a problem.
Jun 6, 14:56 CDT

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

Virtual Server Service

Resolved - The Virtual Server Service has been restored. Technicians will continue to monitor the service. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jun 14, 09:43 CDT

Investigating - The Virtual Server Service is currently experiencing degraded service. Technicians are aware and are investigating the issue.
Jun 14, 09:13 CDT

Jun 13, 2018

No incidents reported.

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