Monitoring - The issue causing disruptions with Microsoft multifactor authentication using text messages or phone calls has been resolved.
Technicians will continue to monitor.
IT recommends using the Microsoft Authenticator App for future authentications instead of text or phone call authentication. Please refer to the university-specific instructions below to set up the app.
Update - UM System has reported an issue with Microsoft multifactor authentication that is causing errors when users attempt to authenticate via text messages or phone calls. This may be causing difficulties for employees and students who are attempting to access a variety of services that require multifactor authentication, such as email, PeopleSoft, Canvas, Teams, Zoom and more.
Our Division of Information Technology technicians are actively working with Microsoft to resolve the issue, and updates will be posted on https://status.missouri.edu. Visit this page to subscribe to updates via email or text message.
In the meantime, the Microsoft Authenticator App can be used to complete two-factor authentication.
Update - Microsoft has reported their multi-factor authentication via call and text is currently still down. They are working to resolve this issue. The Multi-Factor App is functioning properly and the current work around. If you do not have this as an option and would like to update your method of authentication, go to https://mysignins.microsoft.com/ and select Security Info, select Add Method and add Authenticator app. Here is a Knowledge Article with more details. https://cherwell.umsystem.edu/CherwellPortal/DoITPortal/knowledgearticle/11574 If you are unable to sign into My Sign-Ins, call the IT help desk at 573-882-5000 for further assistance.
Dec 05, 2024 - 09:41 CST
Update - Per a broader issue with Microsoft 2 factor authentication Cherwell users cannot currently login with 2 factor authentication if choosing to authenticate via text or phone. Link below describes workaround of using the MS Authenticator app. Will update when resolved.
Identified - This appears to be a Microsoft issue. The work around for the moment is to use the Microsoft Authenticator app.
Dec 05, 2024 - 01:11 CST
Update - We are continuing to investigate this issue.
Dec 05, 2024 - 00:30 CST
Investigating - There seems to be issues involving two factor authentication via text messages or phone calls. Technicians are aware and working on the problem.
Dec 05, 2024 - 00:29 CST
Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.
Canvas LMS
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Operational
myZou
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Operational
Faculty/Staff Email
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Operational
Student Email
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Operational
TigerWiFi
?
Operational
Wired Network
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Operational
Phone Services
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Operational
PrintSmart
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Operational
PeopleSoft Finance
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Operational
UM Web Applications
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Operational
PeopleSoft HR
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Operational
Joe'SS
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Operational
MyView
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Operational
PATHway
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Operational
Other MU IT Services
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Operational
Other UM IT Services
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Operational
Zoom Meetings
Operational
Zoom Cloud Recording
Operational
MU Connect
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Dec 10, 12:11 CST
Monitoring -
System restored and monitoring.
Nov 5, 09:48 CST
Investigating -
We are currently investigating this issue.
Nov 5, 09:42 CST
Resolved -
This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Dec 10, 12:11 CST
Update -
We are continuing to monitor for any further issues.
Dec 10, 12:10 CST
Update -
Continuing to monitor and investigate. Data is still being collected.
Oct 24, 16:40 CDT
Monitoring -
The networking is now stable in these buildings.
Sep 25, 13:06 CDT
Investigating -
Wireless network outage for newly updated buildings. Technicians are investigating. Update to include wired network as well. Impacting campus
Sep 25, 12:12 CDT
Dec 9, 2024
No incidents reported.
Dec 8, 2024
No incidents reported.
Dec 7, 2024
No incidents reported.
Dec 6, 2024
Unresolved incident: Microsoft multifactor authentication issue.
Resolved -
This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Dec 5, 15:14 CST
Monitoring -
At 12:45 the Campus firewall crashed. Brief impact was seen.
Dec 3, 13:08 CST
Resolved -
This incident has been resolved.
Dec 4, 11:06 CST
Investigating -
We have experienced an issue with the home directory storage for Hellbender. We have engaged the vendor and are working on resolution. Hellbender will be unavailable until we fully resolve this issue.
Dec 4, 08:34 CST