UM IT Systems Status

IT System Status

Network Issue

Monitoring - The issue has been identified and technicians are currently monitoring.
Sep 20, 2023 - 11:28 CDT

Investigating - An issue is affecting connectivity to our server infrastructure and that technicians are investigating the issue.
Sep 20, 2023 - 11:15 CDT

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS

Operational

myZou

Operational

Faculty/Staff Email

Operational

Student Email

Operational

TigerWiFi

Operational

Wired Network

Operational

Phone Services

Operational

PrintSmart

Operational

PeopleSoft Finance

Operational

UM Web Applications

Operational

PeopleSoft HR

Operational

Joe'SS

Operational

MyView

Operational

PATHway

Operational

Other MU IT Services

Operational

Other UM IT Services

Operational

Zoom Meetings Operational

Zoom Cloud Recording Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PrintSmart Pharos (Student Printing) Sep 28, 2023 05:00-07:00 CDT

PrintSmart Pharos (Student Printing) will be offline September 28, 2023 05:00 AM – 07:00 AM during the CBORD CS Gold maintenance. Student printing will not be available during this time. We appreciate your patience during this process.
Posted on Sep 26, 2023 - 16:06 CDT

CBORD CS Gold maintenance Sep 28, 2023 05:00-07:00 CDT

CBORD CS Gold will be offline for scheduled maintenance September 28, 2023 05:00 AM – 07:00 AM. Doors and financial transactions will continue to function in offline mode. PrintSmart student printing will not be available during this time. We appreciate your patience during this process. (Change Management ticket #5669).
Posted on Sep 26, 2023 - 16:05 CDT

Hellbender & Lewis Maintenance Oct 10, 2023 08:00-16:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Sep 14, 2023 - 15:29 CDT

Past Incidents

Sep 27, 2023

No incidents reported today.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

MOVEit Transfer web services restored for UM System users

Resolved - The MOVEit Transfer AdHoc person to person file transfer service has been retired. Alternative secure file transfer methods include One Drive and RooBox. If neither of these meet your needs, please consult with your campus IT Security staff to determine an alternative secure method.
Sep 20, 17:42 CDT

Update - Update - The MOVEit Transfer AdHoc service will remain down for at least another week. Alternative secure file transfer methods include One Drive and RooBox. If neither of these meet your needs, please consult with your campus IT Security staff to determine an alternative secure method.
Jun 28, 16:12 CDT

Update - MOVEit Transfer web services have been restored with connections restricted to UM System campus IP ranges and MoveIT Automation. This should re-enable internal/external file transfers. Vendors may need to resend files from over the weekend.

Reminder that MoveIT Transfer AdHoc, the service allows for users to login and manually transfer files, will remain unavailable for the time being. The Enterprise Workflow Apps team will be reaching out to the subset of users for potential workarounds.
Jun 20, 15:50 CDT

Update - We are continuing to investigate this issue.
Jun 20, 15:48 CDT

Update - MOVEit Transfer web services remain down pending a security review. Affected services include MOVEit Transfer AdHoc, users trying to access the MOVEit Transfer website, and any MOVEit Automation tasks that connect to MOVEit Transfer DMZ to upload or download files.
Jun 16, 19:21 CDT

Investigating - MOVEit Transfer website logins have been suspended until a security patch can be applied. MOVEit Transfer SSH and SFTP sessions will continue as normal.
Jun 15, 13:47 CDT

Cognos Production Restart

Resolved - Cognos production is back online
Sep 20, 17:28 CDT

Investigating - A fix for the search functionality issue will be applied on Cognos Production (https://reports.umsystem.edu). Cognos production will be stopped today at 5:00pm, fix will be applied, and server will be restarted. The process will take roughly 30 mins to complete.
Sep 20, 16:55 CDT

AIMS is currently unavailable

Resolved - AIMS is currently back up and running
Sep 20, 11:40 CDT

Investigating - AIMS is currently unavailable and is being investigated.
Sep 20, 11:18 CDT

Cognos Application Environments Down

Resolved - Cognos Development and Production are back up and running. They are available for use.
Sep 20, 11:33 CDT

Investigating - Cognos development and Production are currently unavailable. We are investigating to see what caused it. It may be a network issue.
Sep 20, 11:13 CDT

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

Cognos Production Restart

Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Sep 14, 17:21 CDT

Identified - A configuration issue has been identified on Cognos Production (https://reports.umsystem.edu) which will be fixed and will be restarting the server today at 5:00pm.
Sep 14, 16:33 CDT

Hellbender September Maintenance

Completed - The scheduled maintenance has been completed.
Sep 14, 15:19 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 05:30 CDT

Scheduled - Because of the need to replace a valve in the chilled water supply to Telecom, the maintenance window Thursday September 14 will start at 5:30 AM.
Jobs will run if they are scheduled to complete before the maintenance window begins and jobs will start again once the maintenance is complete. Users of Hellbender are encouraged to plan their use of the cluster with this maintenance window in mind.

Expected time for this window is 24 hours.
Sep 13, 09:58 CDT

Sep 13, 2023

Network Connectivity

Identified - At approximately 2:35pm network services experienced an outage as a result of an electrical outage at one of the main nodes. Power has been restored and services should be recovering at this time.
Sep 13, 15:08 CDT