Division of IT | Tech Support
University of Missouri
IT System Status
TeamDynamix to replace Cherwell for Division of IT issues reporting & service requests
Identified - Over the course of this weekend, the Division of IT will be working to switch over their IT ticketing application to TeamDynamix (TDX). This will be a replacement for Cherwell. More information will follow when TDX is live.
Mar 21, 2025 - 16:41 CDT
Wireless Network Incident
Monitoring - Technicians have taken corrective action. They will continue to monitor the service performance and ask that any customer issues be reported to the Help Desk at 573.882.5000 or by clicking the chat button at doit.missouri.edu during business hours.
Mar 20, 2025 - 13:56 CDT
Identified - The Division of IT has identified a problem with this service. Technicians are working to resolve it.
The estimated time to resolution is unknown.
Mar 20, 2025 - 12:57 CDT
Contact Center Finesse application problems.
Investigating - Contact Center Finesse application is kicking customers out and there are reports of audio issues in calls. Technicians are working on the issue
Mar 19, 2025 - 09:44 CDT
Microsoft MFA issues
Monitoring - Intermittent phone authentication issues are still being observed but it is functional for most users. If you are having these issues please call the help desk for further investigation.
Mar 11, 2025 - 11:06 CDT
Investigating - There are currently intermittent authentication issues with text and phone MFA. Technicians are investigating the cause and recommend setting up the Microsoft authentication app to avoid interruptions. We apologize for the inconvenience
Mar 07, 2025 - 18:50 CST

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS ? Operational
myZou ? Operational
Faculty/Staff Email ? Operational
Student Email ? Operational
TigerWiFi ? Degraded Performance
Wired Network ? Operational
Phone Services ? Operational
PrintSmart ? Operational
PeopleSoft Finance ? Operational
UM Web Applications ? Operational
PeopleSoft HR ? Operational
Joe'SS ? Operational
MyView ? Operational
PATHway ? Operational
Other MU IT Services ? Operational
Other UM IT Services ? Operational
Zoom Meetings Operational
Zoom Cloud Recording Operational
MU Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Hellbender Maintenance Apr 8, 2025 08:00-17:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Mar 11, 2025 - 12:22 CDT
Mar 22, 2025

No incidents reported today.

Mar 21, 2025

Unresolved incident: TeamDynamix to replace Cherwell for Division of IT issues reporting & service requests.

Mar 20, 2025

Unresolved incident: Wireless Network Incident.

Mar 19, 2025

Unresolved incident: Contact Center Finesse application problems..

Mar 18, 2025

No incidents reported.

Mar 17, 2025
Fiber Connectivity
Resolved - This incident has been resolved.
Mar 17, 07:01 CDT
Investigating - Problems returned this afternoon and tonight at 7pm we plan to take an outage to clean the fiber.
Mar 11, 17:20 CDT
Monitoring - Hardware is still degraded, but functional. Campus Lemone facilities are connected and MU Health ring services are operating on both legs. We are continuing to evaluate the hardware and may try to take some after hours work for repairs or may need to do repairs in an urgent situation if the hardware fails again.
Mar 11, 06:39 CDT
Investigating - Optical hardware in the MU telecom building that serves the MUHealth Eastern Fiber ring as well as campus connectivity to Lemone Blvd facilities (Print Services, University Press, ARC, Library Depository). MU Health ring services are in a Loss of Redundancy. Campus Lemone facilities are currently still down. Staff are working on repairs.
Mar 11, 04:48 CDT
Mar 16, 2025
Cognos Development and Production
Completed - The scheduled maintenance has been completed.
Mar 16, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 08:00 CDT
Scheduled - Cognos Development and Production will be down for Maintenance Sunday March 16 from 8 to noon for scheduled maintenance.
Mar 12, 14:58 CDT
Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025
RDE Pixstor/Hellbender filesystem outage
Resolved - This incident has been resolved.
Mar 11, 12:43 CDT
Monitoring - The recovery process has gotten far enough to re-enable the filesystem safely. Please validate your data. If you find any data corruption please report that to itrss-support@umsystem.edu.
Feb 13, 09:28 CST
Update - The Pixstor disk recovery process is approximately 31% completed. We expect this process to take longer than the 4-day estimate provided. At the current rate we estimate to have data availability fully restored by next Friday. We appreciate your patience and understanding while we work to resolve the issue.
Feb 6, 14:51 CST
Update - The Pixstor disk recovery process is approximately 31% completed. We expect this process to take longer than the 4-day estimate provided. At the current rate we estimate to have data availability fully restored by next Friday. We appreciate your patience and understanding while we work to resolve the issue.
Feb 6, 14:51 CST
Update - The previous time estimate of 'a couple days' has been revised based on the current progress to 4 days. We are confident that no data will be permanently lost if the recovery process completes successfully. We are proceeding with caution to reduce the risk of data loss. We are monitoring the progress of the recovery, and working with vendors regarding the timing of returning the storage to full production. While some data written before Monday afternoon may be inaccessible, you can safely write new data to the filesystem and read it back out without concern. Thank you for your patience while we work through this issue.
Feb 4, 13:43 CST
Update - At current rate, the recovery process is estimated to take a couple more days to reach a fault tolerant point in recovery where we can restore the filesystem while it continues to recover the remaining disks. We have replacement parts inbound to try to prevent the instigating event from occurring again. Thank you for your patience while we work through this issue.
Feb 4, 07:58 CST
Update - We are continuing to work on the issue. A critical component of the filesystem has experienced a failure. Recovery has begun and parts are inbound, however the recovery process will take some time. We will be checking the status of recovery tomorrow and provide an update at that time or earlier if the status changes.
Feb 3, 16:33 CST
Identified - A storage array is showing failures. We're currently working with the vendor to bring services back to fully operational status.

This is resulting in some files having IO errors throughout the filesystem including but not limited to Hellbender home directories.
Feb 3, 14:27 CST
Hellbender Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 12:20 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 08:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 11, 15:24 CST
Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

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