UM IT Systems Status

IT System Status

GET Funds (tigercardmanager.missouri.edu) issues

Identified - The vendor has identified the issue and is actively working towards a resolution. They expect it to be resolved with the next update on February 16. If you have a failed transaction while adding funds to your account please do not try again. Contact the Campus Dining Services main office at 573-882-3663 for assistance.
Jan 26, 16:49 CST

Update - We are continuing to investigate this issue.
Jan 22, 21:40 CST

Investigating - GET Funds (tigercardmanager.missouri.edu) is currently experiencing issues with processing deposits. If you receive a failure please do not try to deposit multiple times. The vendor has been notified. We appreciate your patience.
Jan 22, 21:38 CST

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS Operational

myZou Operational

Faculty/Staff Email Operational

Student Email Operational

TigerWiFi Operational

Wired Network Operational

Phone Services Operational

PrintSmart Operational

PeopleSoft Finance Operational

UM Web Applications Operational

PeopleSoft HR Operational

Joe'SS Operational

MyView Operational

PATHway Operational

Other MU IT Services Degraded Performance

Other UM IT Services Operational

Zoom Meetings Operational

Zoom Cloud Recording Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 27, 2021

No incidents reported today.

Jan 26, 2021

Partial Zoom Outage

Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jan 26, 19:36 CST

Update - We are continuing to work on a fix for this issue.
Jan 26, 19:35 CST

Identified - Zoom is reporting a partial outage for a subset of users. The Missouri area does not appear to be affected, but other areas may be.

https://status.zoom.us/
Jan 26, 12:42 CST

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

Cherwell Status message

Resolved - This incident has been resolved.
Jan 22, 12:29 CST

Monitoring - Cherwell performance is now back to normal.
If you continue to see issues, please contact the help desk.
Jan 21, 12:06 CST

Jan 21, 2021

Cherwell Status message

Resolved - Cherwell performance is now back to normal.
If you continue to see issues, please contact the help desk.
Jan 21, 12:03 CST

Investigating - Cherwell is experiencing some degradation in service.
You may see slow performance or intermittent disruptions in
Service. Technicians are looking into the issue and will update as needed.
Jan 21, 10:57 CST

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

Jabber issues

Resolved - This incident has been resolved.
Jan 16, 15:22 CST

Monitoring - Jabber is not working for some users. Technicians are currently monitoring and will update as needed.
Jan 16, 14:16 CST

Exchange Advisory - M365 Calendar Delegate Issues

Resolved - This incident has been resolved.
Jan 16, 15:00 CST

Monitoring - Faculty and staff that have had their mailboxes moved to M365 may be experiencing delegate access issues with their calendar.
If you are experiencing that behavior with your migrated account, please be sure to contact your IT support team for assistance.
Jan 14, 14:53 CST

Jan 15, 2021

No incidents reported.

Jan 14, 2021

Jan 13, 2021

Tableau Server Maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:01 CST

Scheduled - Tableau Server (https://tableau.umsystem.edu) will be unavailable January 13, 2021 8:00pm – 9:00pm for urgent maintenance.
Jan 13, 15:50 CST

Canvas

Resolved - This incident has been resolved.
Jan 13, 13:55 CST

Investigating - The vendor has reported that there are currently problems with the rich content editor in Canvas, including embedding images and video in Canvas. The vendor is working to fix the problem.
Jan 13, 13:02 CST

Clark Cluster Issue

Monitoring - Technicians have resolved the issue and Clark is fully functional. We will continue to monitor.
Dec 1, 13:41 CST

Update - Clark services are restored and functional, however it is operating in a degraded state. Technicians continue to work towards full service restoration.
Nov 29, 20:57 CST

Update - Technicians have identified the issue and are working on a resolution to restore services. We anticipate services to be restored this evening.
Nov 29, 18:24 CST

Identified - The RCSS team is currently aware of an issue with the teaching cluster (Clark) that results in non-responsiveness.
Nov 29, 14:51 CST

Monitoring - Technicians have identified the issue and have taken corrective action. Technicians will continue to monitor closely.
Nov 17, 07:44 CST

Investigating - The RCSS team is currently aware of an issue with the teaching cluster (Clark) and is working to resolve. There is not a current time estimate as to when Clark will be restored to full functionality.
Nov 13, 12:37 CST

Planned Clark Maintenance

Completed - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jan 13, 11:35 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 08:01 CST

Scheduled - Planned Clark Maintenance:

Routine maintenance will begin on the Clark cluster, beginning at 8 AM on Wednesday 1/13. During this period the Clark cluster will not be available for users to login. It is expected that the Lewis cluster will be available during this time.

Components affected:
Other MU IT Services
• Clark (Teaching Cluster) users

Start Time: 1/13 8:00 AM
End Time (Tentative): 1/14 8:00 AM
Jan 12, 09:54 CST

Simphony POS maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 04:30 CST

Scheduled - Simphony Point-of-Sale will be offline for scheduled maintenance January 13, 2021 04:30-07:00 AM. Dining registers at Mizzou and MS&T will continue to function in offline mode. We appreciate your patience during this process. (Change Management ticket #3705).
Jan 12, 07:07 CST

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