University of Missouri
IT System Status
Investigating - VOIP Phones are experiencing problem with calling and call transfers to Ascom phone lines. Problem is being investigated and Ticket has been raised with Lumen.
Feb 01, 2023 - 00:06 CST
Monitoring - Milestone is working now. Users may need to restart the client. Technicians will continue to monitor.
Jan 25, 2023 - 14:25 CST
Investigating - Technicians are investigating the problem.
Jan 25, 2023 - 14:08 CST
Monitoring - Technicians continue to push out updates to replace Start Menu shortcuts. Once a shortcut appears there, you can right click on it and Pin it to your Taskbar (you may have to click “more” to see the option) if you’d like it to appear at the bottom of the screen as well.
Jan 13, 2023 - 15:11 CST
Investigating - Microsoft has pushed a software update that had a bug which removed program shortcuts from the Start menu. Fortunately, Microsoft discovered the issue before it made it to every computer. The University of Missouri has reported that some Windows 10 & 11 computers have been affected by the defective update, and the MU Division of IT is working on restoring MS Office and browser shortcuts. These should be updated on affected computers within the next hour.

Shortcuts for applications other than these may have to be readded to the Start menu to be utilized. To add a shortcut to the Start menu: Press the Start button or Windows key and type the app’s name in the search bar. Users can get to applications by typing the app’s name in the search bar, or by typing the following in the Windows search bar: C:\Program Files, and then locating the .exe file for the application they would like to find. Right-click on the app and select Pin to Start or Pin to Taskbar to create the shortcut. If only the Unpin option exists, you may need to do this first. Please contact IT if you need assistance, and thank you for your patience!

Jan 13, 2023 - 10:30 CST

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS ? Operational
myZou ? Operational
Faculty/Staff Email ? Partial Outage
Student Email ? Operational
TigerWiFi ? Operational
Wired Network ? Operational
Phone Services ? Degraded Performance
PrintSmart ? Operational
PeopleSoft Finance ? Operational
UM Web Applications ? Operational
PeopleSoft HR ? Operational
Joe'SS ? Operational
MyView ? Operational
PATHway ? Operational
Other MU IT Services ? Operational
Other UM IT Services ? Operational
Zoom Meetings Operational
Zoom Cloud Recording Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 7, 2023

No incidents reported today.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Feb 3, 09:34 CST
Monitoring - On Jan. 23, Google began updating their Shared Drive policies, which caused a delayed impact to users across all four campuses. As a result, roughly 200 shared drives that exceeded the 100 GB limit were affected, disrupting a users ability to access or upload content that exceeds the quota limit.

The Division of IT is aware and has taken corrective steps to mitigate this issue. The affected Google shared drives should be corrected within 24 hours.

Jan 31, 15:51 CST
Feb 2, 2023

No incidents reported.

Feb 1, 2023

Unresolved incident: VOIP problem connecting with Ascom phone lines.

Jan 31, 2023
Resolved - This incident has been resolved.
Jan 31, 17:07 CST
Update - Seems like no failover occurred and impact was very brief. Continuing to investigate.
Jan 30, 10:47 CST
Investigating - Investigating a possible failover on campus firewall at 10:23
Jan 30, 10:27 CST
Completed - The scheduled maintenance has been completed.
Jan 31, 07:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 05:00 CST
Scheduled - PrintSmart Pharos (Student Printing) will be offline Jan 31, 2023 05:00 AM – 7:00 AM during the CBORD CS Gold scheduled maintenance. Student printing will not be available during this time. We appreciate your patience during this process.
Jan 30, 16:21 CST
Completed - The scheduled maintenance has been completed.
Jan 31, 07:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 05:00 CST
Scheduled - CBORD CS Gold will be offline for scheduled maintenance Jan 31, 2023 05:00 AM – 7:00 AM. Doors and financial transactions will continue to function in offline mode. PrintSmart student printing will not be available during this time. We appreciate your patience during this process. (Change Management ticket #6961).
Jan 30, 16:21 CST
Jan 30, 2023
Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 12:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 08:00 CST
Scheduled - We will be migrating to new servers in the UMAD domain, Sunday, January 29, 2023, from 0800-1200?
Jan 27, 13:39 CST
Jan 28, 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 22:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 18:00 CST
Scheduled - myZou, PATHway, Joe'SS, MyView

January 28, 18:00 – January 28 22:00, 8:00 CST



Maintenance Details
This service will be unavailable for scheduled maintenance beginning 6:00 PM January 28 and ending 10:00 PM. We appreciate your patience until maintenance is completed.


This scheduled maintenance affects: myZou, Joe'SS, MyView, and PATHway.

Jan 25, 15:26 CST
Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - Resolved: Classrooms are fully functional. We continue to work with Zoom and our AV vendor to determine root cause but do not anticipate any further issues.
Jan 26, 09:08 CST
Monitoring - Monitoring – Technicians continue to monitor the situation. The AV control cores lost network connection to the Zoom Rooms and a reboot was necessary to reestablish control of the projectors. Most rooms have been rebooted now unless there was an active class. Reboots will continue as classes end to correct the issue until all have been resolved.
Jan 24, 10:54 CST
Investigating - Classroom projectors are currently not turning on and have to be turned on manually. Technicians are working to address the issue now. Updates will be posted when resolved.
Jan 24, 10:01 CST
Jan 25, 2023
Jan 24, 2023
Resolved - This incident has been resolved.
Jan 24, 16:43 CST
Investigating - Firepower firewall failure at North Node. Situation being investigated.
Jan 24, 15:48 CST