Investigating - VOIP Phones are experiencing problem with calling and call transfers to Ascom phone lines. Problem is being investigated and Ticket has been raised with Lumen.
Feb 01, 2023 - 00:06 CST
Monitoring - Technicians continue to push out updates to replace Start Menu shortcuts. Once a shortcut appears there, you can right click on it and Pin it to your Taskbar (you may have to click “more” to see the option) if you’d like it to appear at the bottom of the screen as well.
Jan 13, 2023 - 15:11 CST
Investigating - Microsoft has pushed a software update that had a bug which removed program shortcuts from the Start menu. Fortunately, Microsoft discovered the issue before it made it to every computer. The University of Missouri has reported that some Windows 10 & 11 computers have been affected by the defective update, and the MU Division of IT is working on restoring MS Office and browser shortcuts. These should be updated on affected computers within the next hour.
Shortcuts for applications other than these may have to be readded to the Start menu to be utilized. To add a shortcut to the Start menu: Press the Start button or Windows key and type the app’s name in the search bar. Users can get to applications by typing the app’s name in the search bar, or by typing the following in the Windows search bar: C:\Program Files, and then locating the .exe file for the application they would like to find. Right-click on the app and select Pin to Start or Pin to Taskbar to create the shortcut. If only the Unpin option exists, you may need to do this first. Please contact IT if you need assistance, and thank you for your patience!
Jan 13, 2023 - 10:30 CST
Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.
Resolved -
This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Feb 3, 09:34 CST
Monitoring -
On Jan. 23, Google began updating their Shared Drive policies, which caused a delayed impact to users across all four campuses. As a result, roughly 200 shared drives that exceeded the 100 GB limit were affected, disrupting a users ability to access or upload content that exceeds the quota limit.
The Division of IT is aware and has taken corrective steps to mitigate this issue. The affected Google shared drives should be corrected within 24 hours.
Jan 31, 15:51 CST
Feb 2, 2023
No incidents reported.
Feb 1, 2023
Unresolved incident: VOIP problem connecting with Ascom phone lines.
Completed -
The scheduled maintenance has been completed.
Jan 31, 07:01 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 05:00 CST
Scheduled -
PrintSmart Pharos (Student Printing) will be offline Jan 31, 2023 05:00 AM – 7:00 AM during the CBORD CS Gold scheduled maintenance. Student printing will not be available during this time. We appreciate your patience during this process.
Jan 30, 16:21 CST
Completed -
The scheduled maintenance has been completed.
Jan 31, 07:01 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 05:00 CST
Scheduled -
CBORD CS Gold will be offline for scheduled maintenance Jan 31, 2023 05:00 AM – 7:00 AM. Doors and financial transactions will continue to function in offline mode. PrintSmart student printing will not be available during this time. We appreciate your patience during this process. (Change Management ticket #6961).
Jan 30, 16:21 CST
Completed -
The scheduled maintenance has been completed.
Jan 28, 22:01 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 18:00 CST
Scheduled -
myZou, PATHway, Joe'SS, MyView
January 28, 18:00 – January 28 22:00, 8:00 CST
Maintenance Details This service will be unavailable for scheduled maintenance beginning 6:00 PM January 28 and ending 10:00 PM. We appreciate your patience until maintenance is completed.
This scheduled maintenance affects: myZou, Joe'SS, MyView, and PATHway.
Jan 25, 15:26 CST
Resolved -
Resolved: Classrooms are fully functional. We continue to work with Zoom and our AV vendor to determine root cause but do not anticipate any further issues.
Jan 26, 09:08 CST
Monitoring -
Monitoring – Technicians continue to monitor the situation. The AV control cores lost network connection to the Zoom Rooms and a reboot was necessary to reestablish control of the projectors. Most rooms have been rebooted now unless there was an active class. Reboots will continue as classes end to correct the issue until all have been resolved.
Jan 24, 10:54 CST
Investigating -
Classroom projectors are currently not turning on and have to be turned on manually. Technicians are working to address the issue now. Updates will be posted when resolved.
Jan 24, 10:01 CST