Division of IT | Tech Support
University of Missouri
IT System Status
Outlook Web Access
Monitoring - Technicians have made some changes so help alleviate time-outs of OWA and an error that appears when trying to set time-zone. We are continuing to monitor.
Oct 21, 08:35 CDT
Identified - Some users are experiencing difficulties using Outlook Web Access. Timeouts and issues using the Light Version of OWA have been observed. Technicians are working on a resolution. If possible, please use Outlook rather than OWA until issue is resolved. This status will be updated when more information is available
Oct 8, 11:01 CDT

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS ? Operational
myZou ? Operational
Faculty/Staff Email ? Operational
Student Email ? Operational
TigerWiFi ? Operational
Wired Network ? Operational
Phone Services ? Operational
PrintSmart ? Operational
PeopleSoft Finance ? Operational
UM Web Applications ? Operational
PeopleSoft HR ? Operational
Joe'SS ? Operational
MyView ? Operational
PATHway ? Operational
Other MU IT Services ? Operational
Other UM IT Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UM PeopleSoft Financials (FSPRD & FSRPT) and UM Finance Web Applications Outage Announcement Oct 26, 18:00 - Oct 27, 12:00 CDT
Outage Period: FSPRD and FSRPT will be down from Saturday, 10/26 6:00 pm to Sunday, 10/27 12:00 PM (Noon). Web Apps will also be down during this time.

Outage Description: The Financials Production and Reporting Instances (FSPRD & FSRPT) will be unavailable for scheduled maintenance. UM Finance Web Applications will also be down to avoid potential data issues. Batch processing will NOT be canceled and will continue as normal.

What's Affected: Access to the Financials Production (FSPRD) application, Reporting (FSRPT) application and UM Finance Web Applications.

For assistance, please do not reply to this email as it is sent from an unmonitored account. Instead, we invite you to contact the Finance Support Center (financesupport@umsystem.edu) or your local help desk during its normal business hours.
Posted on Oct 21, 16:38 CDT
Past Incidents
Oct 22, 2019

No incidents reported today.

Oct 21, 2019
Cherwell Degradation Service Dallas Data Center performance issues
Resolved - This incident has been resolved.
Oct 21, 10:57 CDT
Investigating - The Cherwell data center is experiencing performance issues and causing slowness in our Production Cherwell environment. Technicians are looking into the issue and we will send updates as we receive them.
Oct 21, 08:36 CDT
O365 Updates
Completed - The scheduled maintenance has been completed.
Oct 21, 09:32 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 15:00 CDT
Scheduled - The afternoon of 10/18 the Exchange team will be temporarily removing the contacts in O365 for employees. Students will not be able to look up employees while this process is taking place. Please contact Tech Support if you have any questions.
Oct 17, 15:13 CDT
Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019
Secure Transmit replaced by MOVEit Transfer AdHoc
Completed - The scheduled maintenance has been completed.
Oct 18, 10:19 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 09:49 CDT
Scheduled - Secure Transmit has been replaced by the new MOVEit Transfer AdHoc server https://moveittransfer.umsystem.edu Please use this new site for your secure person-to-person file package transfers.

The old Secure Transmit server will be powered down on 10/18/19 at 10:00 a.m.
Oct 16, 09:48 CDT
Oct 17, 2019
O365 Updates
Resolved - This was completed without issue.
Oct 17, 14:24 CDT
Monitoring - The afternoon of 10/16 the Exchange team will be removing the contacts in O365 for ineligible employees. Please contact Tech Support if you believe this has affected your ability to send mail to an employee of the University.
Oct 16, 10:08 CDT
Lansweeper
Resolved - This issue should now be resolved. If anyone experiences any persistent issues or has any questions, please contact umdoitmetrics@missouri.edu.
Oct 17, 11:34 CDT
Investigating - There have been reports that Lansweeper access isn’t working as expected. Technicians are investigating the issue?
Oct 17, 08:28 CDT
Oct 16, 2019
RCSS Lewis Cluster Planned Maintenance Window
Completed - The scheduled maintenance has been completed.
Oct 16, 09:43 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:36 CDT
Scheduled - Scheduled
The Lewis cluster will be down for a maintenance window that is currently scheduled for 10/15/2019 beginning at 8:00 AM.

We will post a status again once the maintenance window has been completed and the cluster is available again.
Oct 16, 08:35 CDT
SecureAuth SMS Delays
Resolved - This incident has been resolved.
Oct 16, 08:18 CDT
Identified - Delivery for SecureAuth SMS codes may experience some delays. Technicians are working to resolve the issue. In the meantime, another method may need to be used.
Oct 15, 20:26 CDT
RCSS Lewis Cluster Planned Maintenance Window
Completed - The scheduled maintenance has been completed.
Oct 16, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:00 CDT
Scheduled - The Lewis cluster will be down for a maintenance window that is currently scheduled for 10/15/2019 beginning at 8:00 AM.

We will post a status again once the maintenance window has been completed and the cluster is available again.
Sep 26, 07:48 CDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019
SecureAuth Two Factor Authentication Code Delivery
Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Oct 13, 14:10 CDT
Identified - The Division of IT has identified a problem with this service. Technicians are working to resolve it.

The estimated time to resolution is unknown.
Oct 13, 12:59 CDT
Oct 12, 2019

No incidents reported.

Oct 11, 2019
FSRPT unavailable
Resolved - This incident has been resolved.
Oct 11, 08:11 CDT
Investigating - FSRPT is unavailable this morning. Technicians are looking into the issue. Time to resolution is unknown at this time.
Oct 11, 08:02 CDT
Oct 10, 2019
Planned Outage: CSPRD* - Campus Solutions PUM 13
Completed - The scheduled maintenance has been completed.
Oct 10, 14:11 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 14:10 CDT
Scheduled - UM PeopleSoft Campus Solutions CSPRD* Outage Announcement

Outage Description: The Campus Solutions CSPRD instances will be patched with PUM 13. A notification will be sent when the instances become available.

Outage Period: Saturday, 06/08/2019, 6:00 pm to Sunday, 06/09/2019, 8:00 am.

What's affected: Access to the Campus Solutions CPRD* environments.

Outage Questions? Please contact your local Help Desk during its normal business hours.
Jun 6, 07:51 CDT
Oct 9, 2019
Mizzou North network outage
Resolved - This incident has been resolved.
Oct 9, 18:36 CDT
Identified - The City of Columbia indicates the Mizzou North connectivity issue is due to a problem with their fiber network. They have a crew onsite and expect a 7:00pm ETA.
Oct 9, 14:39 CDT
Investigating - Full Mizzou North campus currently has no network connectivity. Technicians have been dispatched to investigate the cause.
Oct 9, 14:32 CDT
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