University of Missouri
IT System Status
Monitoring - The recent Cisco firmware upgrade to the Cisco 8851 phones has replaced the default background image on the phone screen. This new image does not affect phone functionality. Issues can be reported to Tech Support at 573.882.5000 or by clicking the chat button at doit.missouri.edu during business hours.
Aug 21, 13:35 CDT

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS ? Operational
Blackboard Learn ? Operational
Faculty/Staff Email ? Operational
Student Email ? Operational
TigerWiFi ? Operational
Wired Network ? Operational
myZou ? Operational
PrintSmart ? Operational
Phone Services ? Operational
PeopleSoft HR ? Operational
PeopleSoft Finance ? Operational
Joe'SS ? Operational
MyView ? Operational
PATHway ? Operational
Other MU IT Services ? Operational
Other UM IT Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 22, 2017
Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Aug 22, 13:22 CDT
Identified - The Division of IT has identified a problem with this service in regards to latency. Technicians are working to resolve it.

The estimated time to resolution is unknown
Aug 22, 10:02 CDT
Aug 21, 2017
Resolved - The ability to utilize Miner Bucks has been restored. This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Aug 21, 17:33 CDT
Update - Tiger Cash transactions are processing as expected. MinerBucks are not processing but are scheduled to functional by close of business today.
Aug 21, 14:06 CDT
Update - TigerCash (MU) and MinerBucks (MS&T)are affected by this outage.
Aug 21, 10:46 CDT
Identified - The MU Transaction service, including point-of-sale devices, is experiencing technical issues. Technicians are actively working toward resolving this issues.
Aug 21, 10:40 CDT
Aug 20, 2017

No incidents reported.

Aug 19, 2017

No incidents reported.

Aug 18, 2017
Resolved - This service is fully operational. Users still experiencing issues should try closing Instant Messaging and Email clients and restart those services. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Aug 18, 15:09 CDT
Investigating - Customers are reporting issues with this service. Technicians are looking into the issue to determine if there is a problem.
Aug 18, 13:14 CDT
Aug 17, 2017
Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Aug 17, 11:40 CDT
Investigating - Customers are reporting issues with this service. IBM Cognos Reporting ( https://reports.umsystem.edu ) is experiencing an outage for Kansas City users. Kansas City users of IBM Cognos are unable to log in at this time. Technicians are working on the problem.Technicians are looking into the issue to determine if there is a problem.
Aug 17, 10:24 CDT
Aug 16, 2017

No incidents reported.

Aug 15, 2017
Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Aug 15, 11:07 CDT
Investigating - Customers are reporting issues with this service. When attempting to access Financials Reporting users are receiving an error page. Technicians are looking into the issue to determine if there is a problem.
Aug 15, 10:36 CDT
Resolved - Network Issues Resolved. Equipment restarts complete.
Aug 15, 00:20 CDT
Investigating - Customers are reporting issues with this service. Technicians are looking into the issue to determine if there is a problem.
Performance issues are pointing to some background network issues. We may see some brief network outages as we reset some network gear tonight.
Aug 14, 23:12 CDT
Aug 14, 2017
Resolved - This service is fully operational. The issue was caused by an old configuration file's incompatibility with a recent upgrade. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Aug 14, 08:57 CDT
Update - We are still working with the vendor on the recovery of the Unified Reports Publisher. The subscriber remains up and access to reports is available in Cisco Unified Intelligence Center. Reports in Finesse are still not loading
Aug 11, 14:33 CDT
Update - At this time we are still waiting the completion of a Vendor investigation into this issue.
Aug 11, 08:13 CDT
Identified - Live data feeds in Finesse are still not loading and a case has been opened with the vendor.
Aug 10, 15:55 CDT
Update - At this time it appears all call centers are still functional, there is simply an issue with the software that displays call center status and queue status. Manager reporting functions still work as normal.
Aug 10, 07:54 CDT
Investigating - Customers are reporting issues with this service. Technicians are looking into the issue to determine if there is a problem.
Aug 10, 07:53 CDT
Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
Resolved - The issue has been tracked to a particular database table. Some users will get an "Internal Server Error" when using the Financial Web Applications but this will vary widely depending on the report being run and the search criteria used for the report. The Database Server Team believes the issue is resolved now. If you continue to experience problems please call TechSupport at 882-5000
Aug 11, 09:08 CDT
Investigating - Customers are reporting issues with this service. Technicians are looking into the issue to determine if there is a problem.
Aug 11, 08:40 CDT
Aug 10, 2017
Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Aug 10, 11:21 CDT
Identified - The Division of IT has identified a problem with this service. Technicians are working to resolve it.

The estimated time to resolution is unknown/
Aug 10, 10:57 CDT
Aug 9, 2017

No incidents reported.

Aug 8, 2017
Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Aug 8, 10:20 CDT
Identified - Some Users May Experience Issues Loading Box Notes. Box engineers are looking into the issue. Resolution time is not yet known
Aug 8, 09:32 CDT