University of Missouri
IT System Status
Identified - While evaluating a vendor solution to an issue with Cognos scheduled reports sending from the generic UM Cognos Reports e-mail address, a series of reports were inadvertently sent out this afternoon We apologize for any inconvenience this may have caused. Steps have been taken to ensure this does not happen again. Please report any new unexpected reports to umdoitedwreports@umsystem.edu and we will investigate.
Feb 12, 15:48 CST
Identified - Technicians have identified a problem preventing Internet access through the TigerWiFi-Guest network and are working to resolve it. The TigerWiFi network is unaffected.
Feb 13, 17:29 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 12:00 CST
Scheduled - UM PeopleSoft Campus Solutions CSQA Outage Announcement

Outage Description: The Campus Solutions CSQA environments will be refreshed from CSPRD and patched with Bundle #52. A notification will be sent when the instances become available.

Outage Period: Monday, 02/11/2019 noon to Thursday, 02/14/2019, 5:00 pm.

What's affected: Access to the Campus Solutions CSQA environments.

Outage Questions? Please contact Wende Waltz (waltzw@umsystem.edu) with questions.
Update - The Cherwell team is continuing to troubleshoot and apply fixes to resolve this problem. So far we have made improvements, but the underlying issues are still present. We are going to begin working on implementing workarounds to alleviate the issues in the short term, while we look for a long term solution.
Feb 8, 16:41 CST
Identified - The fix we implemented over the weekend cut the failure rate in half. We are continuing to troubleshoot the remaining issues.
Jan 24, 08:59 CST
Update - We will be implementing a fix this weekend that we believe will resolve a portion of the failures we are seeing. We are continuing to troubleshoot the other failures to identify fixes for them as well.
Jan 18, 15:56 CST
Update - We attempted a fix yesterday evening, but are still seeing the email problems today. We are continuing to work with our vendor to determine the root cause.
Jan 17, 10:58 CST
Investigating - We have observed Cherwell intermittently failing to send ticket resolution emails. Technicians are investigating.
Jan 16, 16:30 CST

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS   ? Operational
myZou   ? Operational
Faculty/Staff Email   ? Operational
Student Email   ? Operational
TigerWiFi   ? Partial Outage
Wired Network   ? Operational
Phone Services   ? Operational
PrintSmart   ? Operational
PeopleSoft Finance   ? Operational
UM Web Applications   ? Operational
PeopleSoft HR   ? Operational
Joe'SS   ? Operational
MyView   ? Operational
PATHway   ? Operational
Other MU IT Services   ? Operational
Other UM IT Services   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 16, 2019
Resolved - Turnitin service was restored at 1:58 am this morning.
Feb 16, 11:46 CST
Identified - Turnitin is currently experiencing an outage. Students are not able to submit or view assignments. Instructors are not able to retrieve or grade assignments. The vendor is investigating the issue.
Feb 15, 12:01 CST
Feb 14, 2019
Completed - The scheduled maintenance has been completed.
Feb 14, 22:31 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 21:01 CST
Scheduled - Cognos Production will be undergoing urgent maintenance tonight, February 14, from 9pm to 10:30pm.
Feb 14, 14:16 CST
Feb 12, 2019
Completed - The scheduled maintenance has been completed.
Feb 12, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 09:00 CST
Scheduled - UM PeopleSoft Campus Solutions CSTST Outage Announcement

Outage Description: The Campus Solutions CSTST environments will be patched with Bundle #52. A notification will be sent when the instances become available.

Outage Period: Monday, 02/11/2019 9:00 am to Tuesday, 02/12/2019, 5:00 pm.

What's affected: Access to the Campus Solutions CSTST environments.

Outage Questions? Please contact Wende Waltz (waltzw@umsystem.edu) with questions.
Feb 11, 08:41 CST
Feb 11, 2019
Completed - HTC Storage has been reintegrated and the Lewis Cluster is back online. Please report any issue to rcss-support@missouri.edu
Feb 11, 16:57 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 08:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 8, 13:53 CST
Resolved - This incident has been resolved.
Feb 11, 14:59 CST
Update - The Lewis cluster will be down for a maintenance window to restore HTC services beginning at 8:00 AM on 2/11/2019.

The outage is expected to last through 2/13/2019
Feb 7, 10:49 CST
Update - We are continuing to work on a fix for this issue.
Jan 23, 14:30 CST
Identified - HTC Storage is currently not functioning. Research Computing technicians are working to resolve the issue. The Lewis Cluster remains functional in other aspects.

Time to resolution is currently unknown.
Jan 23, 14:29 CST
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019
Resolved - This incident has been resolved.
Feb 8, 13:38 CST
Update - We are continuing to investigate this issue.
Jan 10, 13:27 CST
Investigating - Advisory: After decommissioning WATS codes, a number of users are reporting issues with dialing long distance numbers on certain. Technicians are currently investigating the issue.
Jan 10, 13:26 CST
Resolved - This incident has been resolved.
Feb 8, 12:07 CST
Investigating - Technicians are investigating reports of network connectivity issues at Hearnes, Memorial Stadium and Vet Med facilities. Updates will be provided as more information becomes available.
Feb 8, 11:12 CST
Feb 6, 2019

No incidents reported.

Feb 5, 2019
Resolved - This service is now fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Feb 5, 16:59 CST
Investigating - Some users are experiencing problems signing into MyView, Pathway, and Joe'SS. Technicians are investigating.
Feb 5, 16:57 CST
Feb 4, 2019
Resolved - The issue has been resolved. If customers continue to have issues, please contact DoIT Technical Support.
Feb 4, 14:51 CST
Identified - Following patching this past weekend, some users are missing objects in their “My Content” and “My portal pages” folders. Technicians are working to resolve the issue.
Feb 4, 09:16 CST
Feb 3, 2019
Completed - The scheduled maintenance has been completed.
Feb 3, 12:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 18:00 CST
Scheduled - myZou, PATHway, Joe'SS, MyView

February 2nd, 6:00 pm – February 3rd, 12:00 pm



Maintenance Details
This service will be unavailable for scheduled maintenance beginning 6:00 PM February 2, 2019 and ending 12:00 PM February 3, 2019. We appreciate your patience until maintenance is completed.


This scheduled maintenance affects both Production and Reporting instances for: myZou, Joe'SS, MyView, and PATHway.
Jan 28, 13:03 CST