Division of IT | Tech Support
University of Missouri
IT System Status
Telecom Services Finesse Users
Monitoring - Technicians have taken corrective action. They will continue to monitor the service performance and ask that any customer issues be reported to the Help Desk at 573.882.5000 or by clicking the chat button at doit.missouri.edu during business hours.
Jul 18, 2024 - 13:07 CDT
Investigating - Finesse users are currently experiencing connection issues. The Finesse platform will be restarted and services will be affected while users are failing over to the backup servers.
Jul 18, 2024 - 09:18 CDT
Phone Services
Investigating - There is currently an issue with AT&T cellular customers contacting University phone numbers.
Jun 22, 2024 - 12:19 CDT

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS ? Operational
myZou ? Operational
Faculty/Staff Email ? Operational
Student Email ? Operational
TigerWiFi ? Operational
Wired Network ? Operational
Phone Services ? Operational
PrintSmart ? Operational
PeopleSoft Finance ? Operational
UM Web Applications ? Operational
PeopleSoft HR ? Operational
Joe'SS ? Operational
MyView ? Operational
PATHway ? Operational
Other MU IT Services ? Operational
Other UM IT Services ? Operational
Zoom Meetings Operational
Zoom Cloud Recording Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Hellbender Maintenance Aug 13, 2024 08:00-16:00 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:59 CDT
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
Scheduled Maintenance to PS Human Resources Production
Completed - PS Human Resources Production (MyHR/HRPRD), Reporting (HRRPT), and Web Applications are now available.
The maintenance update was successfully completed ahead of schedule.
Jul 26, 07:16 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 05:00 CDT
Scheduled - Outage Description: The PS Human Resources Production (MyHR/HRPRD, eRecruit) Instances will be unavailable while technicians upgrade PeopleSoft HCM(HR) systems. Please note that the HR Web Applications will also be unavailable due to the systems being down.
What’s Affected: Access to PS Human Resources Production (MyHR/HRPRD, eRecruit) and Web Applications.
Jul 25, 14:17 CDT
Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Cherwell is Down
Resolved - This incident has been resolved.
Jul 22, 08:14 CDT
Monitoring - Cherwell is back online. Service Management Team will be monitoring today to see if any issues come up post-outage and correct them if they do.
Jul 20, 13:34 CDT
Update - Cherwell is still working through the issues and there is still no estimated time for resolution.
Jul 20, 09:46 CDT
Update - It is now verified the global Crowdstrike software issue is causing our Cherwell Service outage. Ivanti has given us a status page to monitor as they work through it. This is an ASAP top priority for Ivanti to resolve. Unfortunately, no time estimate could be given.
Jul 19, 08:37 CDT
Identified - The Division of IT has identified a problem with this service. Technicians are working to resolve it.
The estimated time to resolution is unknown.
Jul 19, 07:13 CDT
Jul 21, 2024
Titanium Schedule Unavailable
Resolved - Titanium Schedule is available and functioning normally.
Jul 21, 19:47 CDT
Investigating - Titanium Schedule is unavailable. Technicians have been notified and are investigating.
Jul 21, 17:03 CDT
Jul 20, 2024
Jul 19, 2024
Jul 18, 2024

Unresolved incident: Telecom Services Finesse Users.

Jul 17, 2024

No incidents reported.

Jul 16, 2024
Panopto Service Disruption
Resolved - The service disruption has been resolved.
Jul 16, 13:01 CDT
Investigating - We have received a notification for Panopto service disruption, which vendor is investigating.

Affected Infrastructure
Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations
Jul 16, 12:40 CDT
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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