University of Missouri
IT System Status
Investigating - Some older Polycom phones which have not yet been migrated to Cisco are experiencing intermittent audio interruptions. Rebooting (unplugging and re-plugging the network connection) the phones has been helpful in addressing some issues but not all. Sites reporting the issue at this time include Lowry Hall, MoreNET, Anheuser Busch National Resource Center, CAFNR, Biological Sciences, and Journalism. CenturyLink technicians are currently troubleshooting the issue and hope to have the issue resolved soon.
Jan 23, 11:06 CST

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS   ? Operational
myZou   ? Operational
Faculty/Staff Email   ? Operational
Student Email   ? Operational
TigerWiFi   ? Operational
Wired Network   ? Operational
Phone Services   ? Degraded Performance
PrintSmart   ? Operational
PeopleSoft Finance   ? Operational
UM Web Applications   ? Operational
PeopleSoft HR   ? Operational
Joe'SS   ? Operational
MyView   ? Operational
PATHway   ? Operational
Other MU IT Services   ? Operational
Other UM IT Services   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2018
Resolved - The Zabbix service is fully operational and alerting has been re-enabled. If you continue to experience any problems, please contact umdoitmetrics@missouri.edu.
Jan 23, 09:36 CST
Monitoring - Technicians have worked this evening to implement the break-fix changes and will continue to monitor the health of the environment tonight and into the morning.
Jan 22, 20:54 CST
Update - Technicians believe they have identified the root cause of the issue and will be applying a fix after 5pm today. During that time, Zabbix will be unavailable to all users. Once the fix has been put in place, this posting will be updated.
Jan 22, 14:48 CST
Investigating - Zabbix monitoring is currently experiencing degraded performance and intermittent issues. Technicians are working to identify a cause.
Jan 22, 13:49 CST
Jan 22, 2018
Resolved - Fax2Mail issues have been resolved and all fax services are now fully operational.
Jan 22, 21:53 CST
Investigating - Fax2Mail is currently experiencing issues sending and receiving faxes. Clients may experience communication issues or message processing delays when sending faxes. The cloud vendor OpenText has failed over the Fax2Mail service while their technical teams continue to investigate. We will send out another service update once we have more information from the vendor.
Jan 22, 13:30 CST
Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018
Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jan 19, 15:32 CST
Identified - The Division of IT has identified a problem with this service. Technicians are working to resolve it.

The estimated time to resolution is unknown
Jan 19, 15:10 CST
Jan 18, 2018
Resolved - We are closing this issue as there have been no further reports of slowness in AIMS since the update last Friday.
Jan 18, 10:52 CST
Monitoring - The update has been published and tested. The patch applied seems to have resolved the slowness being experienced in AIMS. If you continue to see slowness please send an email to umdoitaimssupport@umsystem.edu.
Jan 12, 18:53 CST
Update - The timing for this has been moved to 6-6:30 p.m. this evening to accommodate the Help Desk end of day.
Jan 12, 14:33 CST
Update - The cause for intermittent slowness in AIMS has been identified as code in the web interface that is referencing decommissioned Blackboard servers. The Application Development team will be updating the code from 5 to 5:30 p.m. today. During that time AIMS will be unavailable to all users. I will send an update this evening when the fix has been applied and tested.
Jan 12, 10:51 CST
Identified - We believe we have identified the issue and are working to resolve it.
Jan 11, 12:47 CST
Update - We are still investigating this issue.
Jan 10, 10:26 CST
Investigating - We are continuing to research the intermittent slowness of AIMS. Please feel free to send any questions or concerns to umdoitaimssupport@umsystem.edu.
Jan 9, 09:48 CST
Identified - AIMS is experiencing inconsistent slowness. We are researching the cause.
Jan 8, 10:03 CST
Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018
Completed - This service is now fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jan 12, 08:14 CST
Update - This service will be unavailable (or subject to limited availability) for scheduled maintenance beginning 1/6 @ 18:00 and ending 1/7 @ 10:00. We appreciate your patience until maintenance is completed.
Jan 3, 21:49 CST
Scheduled - This service will be unavailable (or subject to limited availability) for scheduled maintenance beginning 01/06 @ 18:00 and ending 01/07 @ 10:00. We appreciate your patience until maintenance is completed.
Jan 3, 21:48 CST
Jan 11, 2018
Resolved - This incident has been resolved.
Jan 11, 10:52 CST
Update - Technicians are taking corrective action at 5 pm this afternoon. Some users may experience issues with Job Applications until these actions are in place.
Jan 10, 10:14 CST
Identified - The Division of IT had a fix yesterday but it has not been stable. Technicians are working with Oracle to find a permanent solution.

The estimated time to resolution is unknown.
Dec 21, 09:05 CST
Monitoring - Technicians have taken corrective action. They will continue to monitor the service performance and ask that any customer issues be reported to Tech Support at 573.882.5000 or by clicking the chat button at doit.missouri.edu during business hours.
Dec 20, 15:15 CST
Identified - The Division of IT has identified a problem with this service. Technicians are working to resolve it.

The estimated time to resolution is unknown
Dec 20, 13:57 CST
Jan 9, 2018
Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jan 9, 17:52 CST
Investigating - Customers are reporting issues with this service. Technicians are looking into the issue to determine if there is a problem.

Users may experience slowness or page time outs due to the high volume of traffic currently in the system.
Jan 8, 13:46 CST