UM IT Systems Status

Sep 24, 2018

UM Web Apps - Security Certificate Has Expired

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Sep 24, 09:28 CDT

Investigating - We are receiving reports that the security certificate for UM Web Applications (https://webapps.umsystem.edu) has expired. Technicians have been notified of the issue.
Sep 24, 07:51 CDT

Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

Remedy

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Sep 21, 16:12 CDT

Identified - Customers are reporting issues with Remedy slowness and service degrade. Technicians are working on the issue.
Sep 21, 15:15 CDT

Networking issues

Resolved - This incident has been resolved.
Sep 21, 15:07 CDT

Update - A temporary fix is in place that we believe will resolve the issues affecting the network while we work on a permanent solution. A case has been opened with the vendor and is in progress.
Sep 4, 14:03 CDT

Update - The University network is currently experiencing degraded performance. Both wired and wireless appear to be affected. Technicians are aware and investigating. A time to resolution is not currently available.
Sep 4, 11:17 CDT

Investigating - We are receiving reports of network slowness and connectivity issues that appear to be affecting TigerWiFi and TigerWiFi-Guest. Technicians are aware of the problem and are currently investigating.
Sep 4, 09:15 CDT

Sep 20, 2018

Turnitin Outage

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Sep 20, 12:20 CDT

Investigating - Turnitin is currently experiencing an outage. Users may see an Error 503 message when trying to use Turnitin. The vendor is aware and working on resolving the issue.
Sep 20, 11:45 CDT

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

myZou, PATHway, Joe'SS, MyView

Completed - The scheduled maintenance has been completed.
Sep 16, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:00 CDT

Scheduled - This service will be unavailable for scheduled maintenance beginning 6:00 PM September 15, 2018 and ending 12:00 PM September 16, 2018. We appreciate your patience until maintenance is completed.
Sep 12, 09:13 CDT

Sep 14, 2018

Shibboleth Login

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Sep 14, 11:06 CDT

Monitoring - Shibboleth login currently appears to be working as expected. If you continue to have trouble accessing services such as Web Apps, Canvas, or Box, you may need to restart your browser.

Technicians are still investigating at this time.
Sep 14, 08:25 CDT

Investigating - We are receiving reports that users are unable to log into University services that use Shibboleth. This includes services such as Web Apps, Canvas, and Box, among others. Technicians have been notified and are investigating.
Sep 14, 07:43 CDT

SecureAuth - SMS/Text Delivery Issues

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Sep 14, 08:16 CDT

Investigating - SecureAuth is currently investigating SMS delivery issues. A fix has been implemented and we are monitoring the results. Users can also use email or the SecureAuth app to verify identification. For information on installing and using the app please go to the following website: https://www.umsystem.edu/ums/is/infosec/secure_authentication_app
Sep 11, 10:20 CDT

Sep 13, 2018

High Volume of Incoming Robocalls

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Sep 13, 14:05 CDT

Investigating - We are intermittently experiencing a high volume of ‘robocalls’ from a legitimate Chicago area code and exchange (312-803-xxxx). We have been informed the content of these calls and voicemails are in Mandarin Chinese. Technicians are aware of the problem and are currently investigating a mitigation path.
Sep 10, 16:03 CDT

Sep 12, 2018

Office 365 Email

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Sep 12, 12:08 CDT

Investigating - Customers are reporting issues with this service. Technicians are looking into the issue to determine if there is a problem.
Sep 10, 19:04 CDT

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