Division of IT | Tech Support
University of Missouri
IT System Status
M365 – Azure AD Authentication\Password Reset Change
Monitoring - Starting tomorrow morning, August 5th at 8 AM, users will be able to reset their password via a link on the Microsoft 365 login page. This change is a result of your requests and feedback. However, to be functional, this change will force users to re-verify their authentication methods the next time they login to any Microsoft 365 application online. If you have any issues with this process, please contact the IT Help Desk.
Aug 4, 14:23 CDT
myLearn
Identified - myLearn login is not working. Skillsoft is investigating the issue. There is no ETA for resolution.
Jul 31, 09:52 CDT
Adobe login
Identified - The change scheduled for July 24th to upgrade Adobe’s sign in (from missouri.edu and mail.missouri.edu) to the universal login (umsystem.edu) will be rescheduled soon. The update was not successful. Users need to continue to sign in with missouri.edu and mail.missouri.edu for now.
Jul 27, 11:55 CDT

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS ? Operational
myZou ? Operational
Faculty/Staff Email ? Operational
Student Email ? Operational
TigerWiFi ? Operational
Wired Network ? Operational
Phone Services ? Operational
PrintSmart ? Operational
PeopleSoft Finance ? Operational
UM Web Applications ? Operational
PeopleSoft HR ? Operational
Joe'SS ? Operational
MyView ? Operational
PATHway ? Operational
Other MU IT Services ? Operational
Other UM IT Services ? Operational
Zoom Meetings Operational
Zoom Cloud Recording Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Lewis Cluster Maintenance Aug 11, 08:00-09:00 CDT
Routine maintenance will begin on the Lewis cluster, beginning at 8 AM on Tuesday 8/11. Jobs will run if they are scheduled to complete before the maintenance window begins and jobs will start again once the maintenance is complete. Users of Lewis are encouraged to plan their use of the cluster with this maintenance window in mind. The teaching cluster (Clark) will remain online and available during this maintenance.
Posted on Aug 6, 12:14 CDT
Past Incidents
Aug 9, 2020

No incidents reported today.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

Unresolved incident: M365 – Azure AD Authentication\Password Reset Change.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
MS 365 Teams Calendar Integration
Resolved - This incident has been resolved.
Jul 31, 17:26 CDT
Monitoring - The system should be functioning properly, but please contact the IT Help Desk at 573.882.5000 if there are further issues.
Jul 31, 09:46 CDT
Investigating - The Exchange Messaging team has received reports that some users cannot view their Calendar within Teams and may receive an error stating “Couldn't load your calendar”. The team has opened a case with Microsoft and will provide additional updates once more information is provided by the vendor.
Jul 30, 11:04 CDT
Outlook Mobile App
Resolved - This incident has been resolved.
Jul 31, 09:44 CDT
Investigating - The Outlook Mobile App is not syncing mail data. In most cases, the default mail app on the mobile devices is working as expected. Technicians are currently investigating the issue.
Jul 30, 11:22 CDT
Exchange Mail Delivery Issues - From Microsoft Hosted Mail Providers
Resolved - This incident has been resolved.
Jul 31, 09:44 CDT
Investigating - The Exchange team has been working multiple cases today regarding Microsoft hosted cloud services that have impacted the Outlook Mobile App and Federated Calendar sharing. We are also getting reports that some mail is not being delivered from Outlook.com, Hotmail.com or any other external customers that are hosted on Microsoft’s cloud mail service that is external to our domains. Mail is being delivered from our M365 hosted mailboxes between students and Faculty\Staff without issue due to our Hybrid Exchange setup. Technicians are still working with Microsoft to investigate the root cause and will provide updates as they learn more.
Jul 30, 17:39 CDT
Jul 30, 2020
Call Recording
Resolved - This incident has been resolved.
Jul 30, 11:52 CDT
Investigating - Users have reported issues with Calabrio’s call recording service. Technicians are aware of the problem and have opened case with the vendor.
Jul 29, 14:57 CDT
Jul 29, 2020
Jul 28, 2020
Exchange - Some Accounts Missing their Primary SMTP Address
Resolved - This incident has been resolved.
Jul 28, 08:12 CDT
Investigating - The Exchange messaging team have been receiving reports that some users are missing their Primary SMTP Address on their Exchange mailbox. Upon investigation, the team believes this is issue is related to the AIMS SMTP bug fix that was applied to the AIMS Service Integrator last Friday. Automated AIMS updates that ran over the weekend have affected roughly 700 accounts. The AIMS team has been made aware and are currently reviewing the list to fix the accounts and adjust the code that is causing the issue. We will provide additional information once this issue is resolved.
Jul 27, 09:30 CDT
Jul 27, 2020
Adobe for UMsystem.edu
Resolved - Adobe login is functional again for umsystem.edu users.
Jul 27, 14:47 CDT
Investigating - Sign in to Adobe creative cloud for UMsystem.edu users is currently experiencing problems. Technicians are investigating the issue.
Jul 27, 13:11 CDT
Jul 26, 2020

No incidents reported.

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