UM IT Systems Status

IT System Status

Fax2Mail

Update - CenturyLink anticipates having the numbers moved in 10 business days. Estimated completion is Oct 30th.
Oct 17, 15:10 CDT

Identified - We have identified an issue with the fax numbers tied to analog fax machines which prevents sending and receiving. Our engineers are testing a workaround for internal faxing, and we are engaging CenturyLink to address external senders/receivers. The fax numbers will need to be moved back onto the DMS switch in order to become fully operational. We are working to establish an ETA with CenturyLink and will provide updates accordingly.
Oct 16, 14:09 CDT

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS Operational

Blackboard Learn Operational

Faculty/Staff Email Operational

Student Email Operational

TigerWiFi Operational

Wired Network Operational

myZou Operational

PrintSmart Operational

Phone Services Operational

PeopleSoft HR Operational

PeopleSoft Finance Operational

Joe'SS Operational

MyView Operational

PATHway Operational

Other MU IT Services Degraded Performance

Other UM IT Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2017

No incidents reported today.

Oct 20, 2017

Cisco VoIP Phones

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Oct 20, 16:15 CDT

Update - We have determined the problem is on Centurylink's system and the vendor is working to resolve the issues. Estimated completion time is still unknown.
Oct 20, 14:57 CDT

Identified - The Division of IT has identified a problem with this service for hospital and campus staff with VoIP phones calling older non-VoIP phone sets. The problem appears intermittent. Technicians are working to resolve it.

The estimated time to resolution is unknown.
Oct 20, 13:27 CDT

Investigating - Customers at the hospital are reporting issues with this service. Technicians are looking into the issue to determine if there is a problem.
Oct 20, 13:17 CDT

Oct 19, 2017

No incidents reported.

Oct 18, 2017

Update - We are currently investigating this issue.
Oct 18, 07:35 CDT

Investigating - Customers are reporting issues with logging in to several applications. Technicians are looking into the issue.
Oct 18, 07:34 CDT

Oct 17, 2017

Tegrity

Update - The Division of IT has identified a problem with this service. A fix has not yet been identified, but the vendor is working to resolve it. This affects both Canvas LMS and Blackboard Learn
Oct 17, 12:16 CDT

Update - The issue has been identified and a fix is being implemented.
Oct 17, 11:58 CDT

Identified - The Division of IT has identified a problem with this service. The vendor is working to resolve it. This affects both Canvas LMS and Blackboard Learn

The estimated time to resolution is unknown.
Oct 17, 11:58 CDT

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

GitLab and Version Control Services

Postmortem - Read details
Oct 9, 15:39 CDT

Investigating - Customers are reporting issues with this service. The Storage Teams are aware of an issue with Version Control Services connectivity issues as reported by IT staff on campus. This does not appear to be affecting most users, but affects behind the scenes systems. Technicians are looking into the issue to determine if there is a problem.
Oct 9, 14:19 CDT

PeopleSoft Campus Solutions - Reporting Instances

Investigating - Customers are reporting connectivity issues with this service. Technicians are looking into the issue to determine if there is a problem and resolve it. At this time, the affected instances are: CSRPTC, CSRPTK, and CSRPTS.
Oct 9, 10:14 CDT

Software Anywhere and Virtual Desktops

Identified - The Division of IT has identified a problem with these services as well as the thin client sessions in the Student Center. Technicians are working to resolve it.

The estimated time to resolution is unknown.
Oct 9, 09:07 CDT

Oct 8, 2017

myZou, PATHway, Joe'SS, MyView

Completed - The scheduled maintenance has been completed.
Oct 8, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 18:00 CDT

Scheduled - This service will be unavailable for scheduled maintenance beginning Oct. 7 at 6 pm and ending Oct. 8 at 8 am. We appreciate your patience until maintenance is completed.
Oct 6, 13:21 CDT

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