UM IT Systems Status

IT System Status

Outlook Web Access

Investigating - Technicians continue to work with vendors to find a permanent solution to OWA timeouts.
Oct 31, 09:11 CDT

Monitoring - Technicians have made some changes so help alleviate time-outs of OWA and an error that appears when trying to set time-zone. We are continuing to monitor.
Oct 21, 08:35 CDT

Identified - Some users are experiencing difficulties using Outlook Web Access. Timeouts and issues using the Light Version of OWA have been observed. Technicians are working on a resolution. If possible, please use Outlook rather than OWA until issue is resolved. This status will be updated when more information is available
Oct 8, 11:01 CDT

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS Operational

myZou Operational

Faculty/Staff Email Operational

Student Email Operational

TigerWiFi Operational

Wired Network Operational

Phone Services Operational

PrintSmart Operational

PeopleSoft Finance Operational

UM Web Applications Operational

PeopleSoft HR Operational

Joe'SS Operational

MyView Operational

PATHway Operational

Other MU IT Services Operational

Other UM IT Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Lewis December Maintenance Window Dec 16, 06:00 - Dec 17, 06:00 CST

Update - We will be undergoing scheduled maintenance during this time.
Dec 4, 12:30 CST

Scheduled - Planned Maintenance for Lewis Cluster:

We will have a scheduled maintenance window on December 16th starting at 6:00am. Lewis jobs will run if they are scheduled to complete before the maintenance window and jobs will start again when the maintenance is complete.

We are also performing network maintenance during this window that will affect some RNET customers. Affected customers will lose connectivity to RNET while the network maintenance is performed. We will contact as many of these customers as possible.

This is a reminder that the campus Redhat license will end 12/31/2019 and all Redhat machines with a university license must migrated to another operating system by that time. Systems running on RedHat may be removed from the network sometime after December 16th 2019 if they have not been migrated. Please contact your IT Pro for more details on how to migrate.
Dec 4, 10:43 CST

Past Incidents

Dec 6, 2019

No incidents reported today.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

Cherwell

Resolved - Vendor is confident after some changes this service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Dec 4, 19:15 CST

Investigating - Cherwell is experiencing slow performance. The issue is being investigated.
Dec 4, 14:54 CST

Dec 3, 2019

Faculty/Staff email

Resolved - The issue has been resolved. If you continue to have Outlook login prompts, please reboot your computer. If this does not fix the issue, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Dec 3, 17:03 CST

Update - A potential solution has been provided by Microsoft. It is currently being tested with the hopes of deploying it the first week of December.
Nov 27, 15:30 CST

Update - Division of IT and Microsoft engineers continue to look into the problem with the hopes of identifying a cause and solution. Updates will continue to be posted regarding progress.
Nov 19, 17:59 CST

Update - We have been receiving reports of continual Outlook Authentication prompts for some users. The Messaging team has opened a case with Microsoft and are currently investigating the issue. We have had some success resolving the issue by directing users to log in to Windows and Outlook using their Username@umsystem.edu sign-in name instead of domain\username. We will continue to provide updates as a we get more information from the vendor.
Nov 19, 09:17 CST

Identified - In response to customers seeing password prompts in Outlook, we will be doing urgent maintenance on Exchange and the UMAD domain controllers.

We will be doing graceful failovers so there should not be an email outage, however some users may experience an Outlook pop-up to reauthenticate.

If you continue to experience issues, please contact the Helpdesk.
Nov 13, 11:13 CST

Phone service

Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Dec 3, 16:59 CST

Update - We are continuing to investigate this issue.
Dec 3, 16:04 CST

Update - We are continuing to investigate this issue.
Dec 3, 16:00 CST

Investigating - CenturyLink is currently experiencing issues dialing toll free numbers, as well as intermittent issues with long distance as well as AT&T connectivity. This outage will also affect credit card machines. This issue is affecting Centurylink customers throughout Columbia.
Dec 3, 14:54 CST

Box

Identified - Box Support has identified the cause of this issue and is actively taking steps to remediate impact. We will continue to provide additional updates as they become available. Some Box services are working for some customers.
Dec 3, 15:38 CST

Investigating - Box Support is currently investigating an issue with Box services. We will provide more information as it becomes available.
Dec 3, 15:17 CST

Cognos Production Planned Outage

Completed - This service is now fully operational.
Dec 3, 15:16 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 08:00 CST

Scheduled - Cognos Production will be unavailable for scheduled maintenance on Saturday, November 23, 2019 from 8:00 am to 11:00 am.
Nov 21, 09:39 CST

UMKC network

Resolved - This service is fully operational.
Dec 3, 13:02 CST

Identified - UMKC is experiencing a campus-wide internet outage due to a fiber cut.
Dec 3, 11:25 CST

DoIT website

Investigating - The Division of IT (DoIT) website at https://doit.missouri.edu is down and technicians are working on the problem.
Dec 3, 11:23 CST

Dec 2, 2019

No incidents reported.

Dec 1, 2019

Elastic

Completed - The scheduled maintenance has been completed.
Dec 1, 12:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 06:00 CST

Scheduled - Elastic logging service will be undergoing an upgrade from 6 AM to noon on 12/1.
Nov 27, 11:47 CST

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

CBORD CS Gold upgrade Oracle Database

Completed - This service is now fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Nov 25, 23:32 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 19:00 CST

Scheduled - Upgrading the Oracle Database to 18C. Customer/staff services will offline during the upgrade. Doors and financial transactions should continue to function in Offline mode. PrintSmart student printing and Res Life Laundry will not function.
Nov 22, 12:20 CST

Cherwell Service degradation

Identified - There has been reports of Cherwell Service degradation.
Technicians are working with Cherwell support to resolve this issue.
Nov 25, 10:49 CST

Upgrade CBORD CS Gold application to latest version

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 06:00 CST

Scheduled - Upgrading CBORD CS Gold application to latest version from vendor to keep application current. Customer/Staff services will be unavailable during the upgrade. Doors and financial transactions should continue to operate in offline mode.
Nov 22, 12:16 CST

Nov 24, 2019

No incidents reported.

Nov 22, 2019

Cherwell Email Communication

Resolved - This incident has been resolved.
Nov 22, 12:54 CST

Identified - Cherwell Email Communications are sparse, we will be restarting services to attempt to alleviate this issue.
You may experience brief up/down or outage of Cherwell as the services get restarted.
Nov 22, 11:23 CST

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