Update - TeamDynamix (TDX) has opted to revert the recent version of its service for US-based customers who received the update this past weekend due to a technical issue. This rollback specifically affects the group of customers who experienced the new user experience during this particular rollout.
Prior to this weekend, TDX had successfully implemented the new user experience for 30% of its customer base, and the performance issues encountered were not observed during earlier deployments.
Jun 02, 2025 - 12:45 CDT
Update - We are continuing to work on a fix for this issue.
Jun 02, 2025 - 12:45 CDT
Identified - TeamDynamix has provided an update regarding the ongoing service degradation. They are close to resolving the issues impacting the Technician Client and ticketing management system. We will keep you updated on their progress as it unfolds.
Jun 02, 2025 - 10:48 CDT
Investigating - TDX is running slow and technicians are investigating.
Jun 02, 2025 - 08:03 CDT
Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.
Canvas LMS
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Operational
Faculty/Staff Email
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Operational
IT Ticketing Application (TeamDynamix)
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Degraded Performance
Resolved -
The Cengage eReader in Canvas is experiencing an unexpected service disruption. It is unlikely you will be able to view textbooks until the issue is resolved. The vendor is working to restore services, but there is no ETA for a resolution.
Jun 10, 12:35 CDT
Completed -
The scheduled maintenance has been completed.
Jun 8, 02:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 18:00 CDT
Scheduled -
Beginning June 7th at 6PM, maintenance for Cisco VOIP Call Manager servers will take place. Phones may re-register during the process, but voice services should not be impacted. Please report issues to the IT Help Desk.
Jun 7, 15:27 CDT
Completed -
The scheduled maintenance has been completed.
Jun 7, 15:25 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 18:00 CDT
Scheduled -
Beginning June 6th at 6PM, maintenance for Cisco VOIP Call Manager servers will take place. Phones may re-register during the process, but voice services should not be impacted. Please report issues to the IT Help Desk.
Jun 6, 16:39 CDT
Completed -
The scheduled maintenance has been completed.
Jun 6, 07:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 18:00 CDT
Scheduled -
On the evening of June 5, 2025 6:00 PM - June 6, 7:00 AM, maintenance for Cisco VOIP Call Manager servers will take place. Phones may re-register during the process, but voice services should not be impacted. If you experience any issues, please contact the IT Help Desk.
Jun 5, 13:27 CDT
Completed -
The scheduled maintenance has been completed.
May 31, 16:59 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 04:30 CDT
Scheduled -
The PeopleSoft Human Resources Production (MyHR/HRPRD/HRRPT, eRecruit) Instances will be unavailable while technicians upgrade PeopleSoft HCM(HR) systems to PeopleTools 8.61.10 to maintain full vendor support from Oracle. Please note that the HR Web Applications will also be unavailable due to the systems being down.
May 29, 10:02 CDT
Completed -
The scheduled maintenance has been completed.
May 30, 17:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 CDT
Scheduled -
Service undergoing maintenance. No interruption of service is expected. Beginning 5/27 08:00 am and ending 5/30 at 5:00 pm. We appreciate your patience until maintenance is completed.
May 26, 16:29 CDT
Completed -
The scheduled maintenance has been completed.
May 29, 08:39 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 05:50 CDT
Scheduled -
PrintSmart Pharos (Student Printing) will be offline May 29, 2025 05:50 AM – 12:00 PM during the CBORD CS Gold upgrade. Student printing will not be available during this time. We appreciate your patience during this process.
May 28, 15:24 CDT
Completed -
The scheduled maintenance has been completed.
May 29, 08:39 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 05:50 CDT
Scheduled -
CBORD CS Gold will be offline for scheduled upgrade May 29, 2025 05:50 AM – 12:00 PM. Doors and financial transactions will continue to function in offline mode. PrintSmart student printing will not be available during this time. We appreciate your patience during this process.
May 28, 15:24 CDT