University of Missouri
IT System Status
Identified - The Division of IT has received notification from Microsoft that some Exchange Online users may experience Outlook on the Web (OWA) page loading issues. Users may see black bars or incorrect URLs within the header of OWA. Microsoft has identified that a service call associated with generating the header within OWA is behaving erratically, and getting throttled. They are investigating and will let us know once it is resolved
Jun 2, 12:54 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 08:00 CDT
Scheduled - The Lewis cluster is currently offline undergoing maintenance. The mailing list and this status page will be updated once the work has been completed and users can login again. We do not have an anticipated completion time as of right now.
Monitoring - Technicians have identified the issue and are monitoring systems to ensure the user experience is stable.
Jun 1, 10:20 CDT
Investigating - We are receiving reports that users are experiencing intermittent login issues when logging into HRPRD/MyHR. Technicians are currently working on identifying the problem.
Jun 1, 09:36 CDT
Investigating - Desk phones and Jabber devices which do not use VPN and are off the University's network are experiencing authentication issues. Technicians have opened a case with Cisco and are currently investigating the issue.
Jun 1, 08:48 CDT
Investigating - We are receiving reports that some users are experiencing intermittent login issues when attempting to login to Outlook Web Acess. Clearing the browser cache or restarting the browser may resolve the issue, however, the Exchange messaging team has opened a case with Microsoft to investigate potential service issues. We will provide updates as we get more information from the vendor.
May 29, 11:07 CDT
Investigating - The vendor is actively working on the issue. The current workaround for this is to close the browser out and try logging in again using this link: http://faculty180.interfolio.com/?dbID=umsystem.
May 20, 15:44 CDT
Identified - Mobile devices using the Outlook mobile app may have problems syncing new messages. Technicians are working on a resolution.
The default mail apps on mobile devices is not experiencing this issue.
Feb 10, 14:36 CST

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS ? Operational
myZou ? Operational
Faculty/Staff Email ? Operational
Student Email ? Operational
TigerWiFi ? Operational
Wired Network ? Operational
Phone Services ? Partial Outage
PrintSmart ? Operational
PeopleSoft Finance ? Operational
UM Web Applications ? Operational
PeopleSoft HR ? Operational
Joe'SS ? Operational
MyView ? Operational
PATHway ? Operational
Other MU IT Services ? Under Maintenance
Other UM IT Services ? Under Maintenance
Zoom Meetings Operational
Zoom Cloud Recording Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 2, 2020

Unresolved incidents: Outlook Web Acess (OWA) issues for Exchange Online Mailboxes, Scheduled Lewis Maintenance Tuesday (6/2/2020).

Jun 1, 2020
Completed - The scheduled maintenance has been completed.
Jun 1, 20:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 09:05 CDT
Scheduled - Effective March 30, we will eliminate connections from the Employee and Generic groups of the anyconnect.missouri.edu group. As a user of one of those groups, you must do the following to continue to use VPN services:

Disconnect from VPN, and when reconnecting enter vpn.missouri.edu in the connection dialog.

NOTE: Most university resources do NOT require VPN for access: email, Box, PeopleSoft, Zoom, Canvas, etc. During this time of exceptional load, please refrain from using VPN unnecessarily, and disconnect when you complete the task requiring it. Long-standing sessions will be disconnected to free up resources for users who must use VPN to complete tasks.

If you are an employee using a departmental VPN group, this information does not apply to you and you should continue using anyconnect.missouri.edu.
Mar 30, 09:03 CDT
Resolved - This incident has been resolved.
Jun 1, 10:51 CDT
Investigating - Cherwell is currently experiencing login failures due to a coinciding Shib issues we are seeing.
We will communicate any updates.
Jun 1, 10:47 CDT
Completed - This service is now fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
Jun 1, 08:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 05:30 CDT
Scheduled - PrintSmart Pharos (Student Printing) be offline June 1, 2020 from 05:30 AM – 11:00 AM during the CBORD CS Gold upgrade. Student printing will not be available during this time. We appreciate your patience during this process.
May 29, 14:54 CDT
Completed - The scheduled maintenance has been completed.
Jun 1, 08:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 05:30 CDT
Scheduled - CBORD CS Gold will be offline for a scheduled upgrade June 1, 2020 from 05:30 AM – 11:00 AM. Doors and financial transactions will continue to function in Offline mode. PrintSmart student printing will not be available during this time. We appreciate your patience during this process.
May 29, 14:53 CDT
Resolved - This incident has been resolved.
Jun 1, 07:49 CDT
Investigating - Outage Period: Friday, May 29th 2020, 5:00 PM – Sunday, May 31st, 2020, 3:00 PM

Outage Description: The PS Human Resources Production (MyHR/HRPRD) and Reporting (HRRPT) Instances will be unavailable while technicians upgrade PeopleSoft HCM(HR) systems. Please note that the HR Web Applications will also be unavailable as a result of the systems being down.

What's Affected: Access to PS Human Resources Production (MyHR/HRPRD), Reporting (HRRPT) and Web Applications.

Outage Questions? For assistance, please contact the DoIT Tech Support (help@missouri.edu) or your local help desk during its normal business hours.
May 30, 15:53 CDT
May 31, 2020

No incidents reported.

May 30, 2020
Resolved - This has been resolved. Please report any further difficulties.
May 30, 21:09 CDT
Investigating - The PeopleSoft campus solutions instances are experiencing issues with Integration Broker Services. Technicians are troubleshooting the issue.
May 30, 15:44 CDT
Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
May 30, 16:12 CDT
Investigating - We are currently experiencing issues with our Elastic logging service. Technicians are currently working on the issue.
May 30, 12:00 CDT
Completed - The scheduled maintenance has been completed.
May 30, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 17:00 CDT
Scheduled - Outage Period: Friday, May 29th 2020, 5:00 PM – Sunday, May 31st, 2020, 3:00 PM

Outage Description: The PS Human Resources Production (MyHR/HRPRD) and Reporting (HRRPT) Instances will be unavailable while technicians upgrade PeopleSoft HCM(HR) systems. Please note that the HR Web Applications will also be unavailable as a result of the systems being down.

What's Affected: Access to PS Human Resources Production (MyHR/HRPRD), Reporting (HRRPT) and Web Applications.

Outage Questions? For assistance, please contact the DoIT Tech Support (help@missouri.edu) or your local help desk during its normal business hours.
May 26, 12:23 CDT
Resolved - This service is fully operational. If you experience problems, please contact Tech Support at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
May 30, 13:29 CDT
Investigating - Lync/Skype services are currently unavailable due to a vendor update. Technicians are investigating.
May 30, 11:39 CDT
May 29, 2020
VPN
Resolved - This incident has been resolved.
May 29, 09:51 CDT
Investigating - Reports of reported vpn issues. Technicans are looking into it.
May 29, 08:44 CDT
May 28, 2020

No incidents reported.

May 27, 2020
Resolved - This incident has been resolved.
May 27, 15:59 CDT
Monitoring - Most student email services and mail delivery issues should now be resolved. If you continue to see issues, please contact your local IT Help Desk.
May 21, 21:53 CDT
Identified - The AD and Messaging team have received reports that some student mailbox users are unable to receive mail after the M365 object class change and move to the Active Sync OU yesterday.

Initial investigation has shown an issue with our Azure AD Connect server where attribute changes may have stopped replicating to Azure. The team rebooted the server around 9:15 AM this morning, which should kickstart any attribute changes that need to be updated in Azure, including the remote routing address that is needed to route mail from Exchange to Exchange Online. Any password changes in AD that need to replicate to the cloud services will also be affected.

We will provide additional updates as soon as more information is made available
May 21, 09:36 CDT
Resolved - This incident has been resolved.
May 27, 15:53 CDT
Monitoring - The Active Directory and AIMS teams will be enabling MS&T students for M365 cloud services today. Throughout this migration, the M365 Directory Sync process will be temporarily disabled as we migrate large groups of users and will then be re-enabled once the accounts are properly updated. As a result, there could be periods of time where password and attribute changes could be delayed for a few hours throughout the day while each batch job completes. After each batch, we will enable the sync process temporarily so any pending updates occur. If you have any questions or experience any other issues, please contact the IT Help Desk.
May 26, 08:36 CDT
Resolved - This incident has been resolved.
May 27, 14:34 CDT
Identified - Routine maintenance is currently underway on the Clark teaching cluster. Clark will be unavailable during this maintenance and status will be updated once it's available. Lewis will continue to be available during this time.
May 26, 14:45 CDT
May 26, 2020
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
May 20, 2020

Unresolved incident: Interfolio myVITA Login Issues.

May 19, 2020

No incidents reported.