Division of IT | Tech Support
University of Missouri
IT System Status
TeamDynamix Incident - Investigating performance degradation - 2 June 2025
Update - TeamDynamix (TDX) has opted to revert the recent version of its service for US-based customers who received the update this past weekend due to a technical issue. This rollback specifically affects the group of customers who experienced the new user experience during this particular rollout.

Prior to this weekend, TDX had successfully implemented the new user experience for 30% of its customer base, and the performance issues encountered were not observed during earlier deployments.
Jun 02, 2025 - 12:45 CDT
Update - We are continuing to work on a fix for this issue.
Jun 02, 2025 - 12:45 CDT
Identified - TeamDynamix has provided an update regarding the ongoing service degradation. They are close to resolving the issues impacting the Technician Client and ticketing management system. We will keep you updated on their progress as it unfolds.
Jun 02, 2025 - 10:48 CDT
Investigating - TDX is running slow and technicians are investigating.
Jun 02, 2025 - 08:03 CDT

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Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS ? Operational
Faculty/Staff Email ? Operational
IT Ticketing Application (TeamDynamix) ? Degraded Performance
Joe'SS ? Operational
MyView ? Operational
myZou ? Operational
MU Connect Operational
Other MU IT Services ? Operational
Other UM IT Services ? Operational
PATHway ? Operational
PeopleSoft Finance ? Operational
PeopleSoft HR ? Operational
Phone Services ? Operational
PrintSmart ? Operational
Student Email ? Operational
TigerWiFi ? Operational
UM Web Applications ? Operational
Wired Network ? Operational
Zoom Meetings Operational
Zoom Cloud Recording Operational
Research Software Updates Operational
Windows ? Operational
Apple Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Hellbender Maintenance Jul 8, 2025 08:00-17:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 10, 2025 - 12:18 CDT
Jun 12, 2025

No incidents reported today.

Jun 11, 2025
DoIT Virtual Server Service - Microsoft Configuration Manager (SCCM)
Completed - The scheduled maintenance has been completed.
Jun 11, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 07:00 CDT
Scheduled - Service will be undergoing maintenance. No interruption of service is expected.
Jun 9, 16:07 CDT
Jun 10, 2025
Cengage eReader in Canvas
Resolved - The Cengage eReader in Canvas is experiencing an unexpected service disruption. It is unlikely you will be able to view textbooks until the issue is resolved. The vendor is working to restore services, but there is no ETA for a resolution.
Jun 10, 12:35 CDT
Hellbender Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 11:58 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 08:45 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 10, 08:45 CDT
Jun 9, 2025

No incidents reported.

Jun 8, 2025
Cisco VoIP Call Manager Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 18:00 CDT
Scheduled - Beginning June 7th at 6PM, maintenance for Cisco VOIP Call Manager servers will take place. Phones may re-register during the process, but voice services should not be impacted. Please report issues to the IT Help Desk.
Jun 7, 15:27 CDT
Jun 7, 2025
Cisco VoIP Call Manager Maintenance
Completed - The scheduled maintenance has been completed.
Jun 7, 15:25 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 18:00 CDT
Scheduled - Beginning June 6th at 6PM, maintenance for Cisco VOIP Call Manager servers will take place. Phones may re-register during the process, but voice services should not be impacted. Please report issues to the IT Help Desk.
Jun 6, 16:39 CDT
Jun 6, 2025
Cisco VoIP Call Manager Maintenance
Completed - The scheduled maintenance has been completed.
Jun 6, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 18:00 CDT
Scheduled - On the evening of June 5, 2025 6:00 PM - June 6, 7:00 AM, maintenance for Cisco VOIP Call Manager servers will take place. Phones may re-register during the process, but voice services should not be impacted. If you experience any issues, please contact the IT Help Desk.
Jun 5, 13:27 CDT
Jun 5, 2025
Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

Unresolved incident: TeamDynamix Incident - Investigating performance degradation - 2 June 2025.

Jun 1, 2025

No incidents reported.

May 31, 2025
PS Human Resources Production (MyHR/HRPRD/HRRPT, eRecruit) and Web Applications
Completed - The scheduled maintenance has been completed.
May 31, 16:59 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 04:30 CDT
Scheduled - The PeopleSoft Human Resources Production (MyHR/HRPRD/HRRPT, eRecruit) Instances will be unavailable while technicians upgrade PeopleSoft HCM(HR) systems to PeopleTools 8.61.10 to maintain full vendor support from Oracle. Please note that the HR Web Applications will also be unavailable due to the systems being down.
May 29, 10:02 CDT
May 30, 2025
DoIT Virtual Server Service
Completed - The scheduled maintenance has been completed.
May 30, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 CDT
Scheduled - Service undergoing maintenance. No interruption of service is expected. Beginning 5/27 08:00 am and ending 5/30 at 5:00 pm. We appreciate your patience until maintenance is completed.
May 26, 16:29 CDT
May 29, 2025
PrintSmart Pharos (Student Printing)
Completed - The scheduled maintenance has been completed.
May 29, 08:39 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 05:50 CDT
Scheduled - PrintSmart Pharos (Student Printing) will be offline May 29, 2025 05:50 AM – 12:00 PM during the CBORD CS Gold upgrade. Student printing will not be available during this time. We appreciate your patience during this process.
May 28, 15:24 CDT
CBORD CS Gold Upgrade
Completed - The scheduled maintenance has been completed.
May 29, 08:39 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 05:50 CDT
Scheduled - CBORD CS Gold will be offline for scheduled upgrade May 29, 2025 05:50 AM – 12:00 PM. Doors and financial transactions will continue to function in offline mode. PrintSmart student printing will not be available during this time. We appreciate your patience during this process.
May 28, 15:24 CDT
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