IT System Status

Campus and Hospital Contact Center Audio Issues

Incident Report for UM IT Systems

Resolved

This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.

Posted May 07, 2026 - 10:06 CDT

Monitoring

The contact center servers were rebooted between noon and 1:00pm today in an attempt to resolve ongoing audio issues affecting contact centers with limited or no audio on calls. The reboot is now complete and we will continue monitoring services.

Posted May 06, 2026 - 13:09 CDT

Investigating

We have received reports of one way or no audio on some calls being received by various hospital and campus contact center agents. The system will be rebooted between noon and 1:00pm today in order to resolve the problem.

Posted May 06, 2026 - 09:55 CDT

This incident affected: Phone Services.