Division of IT | Tech Support
University of Missouri
IT System Status
Update on Canvas outage
Monitoring - Dear UM System community,

We have confirmed that following recovery efforts by the vendor, Canvas is back online. You may now resume using the platform. While the system is operational, there may be some functions that interact with Canvas that are not currently available.

What you should do now:
• It is recommended that you reset your Single Sign-On password using these instructions https://www.umsystem.edu/departments-staff/information-technology/accounts-access/password-management . If you need help resetting your password, contact your university’s help desk https://www.umsystem.edu/departments-staff/information-technology .
• Exercise caution when opening any unexpected emails that appear to come from Canvas or its provider, Instructure. Attackers may attempt to use this cybersecurity incident to target individuals through phishing or other tactics. See these resources https://www.umsystem.edu/departments-staff/information-technology/online-safety-threat-prevention/phishing to protect yourself from phishing scams.
• Do not click on or accept any unprompted downloads within Canvas.

Please refer to this IT status page for ongoing updates.

More information regarding any impacts on individuals or their data will be provided as soon as it becomes available.

Your university’s Provost’s office will follow up with more detailed campus-specific information.

Thank you for your patience and vigilance as we work through this incident together.

Ben Canlas
Vice President for Information Technology
Chief Information Officer

Stephanie McClelland
Chief Online Learning & Technology Officer
May 08, 2026 - 09:48 CDT

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS Operational
Campus Email Operational
IT Ticketing Application (TeamDynamix) Operational
Joe'SS Operational
MyView Operational
myZou Operational
MU Connect Operational
Other MU IT Services Operational
Other UM IT Services Operational
PATHway Operational
PeopleSoft Finance Operational
PeopleSoft HR Operational
Phone Services Operational
PrintSmart Operational
Student Email Operational
TigerWiFi Operational
Virtual Private Network (VPN) Operational
UM Web Applications Operational
Wired Network Operational
Zoom Meetings Operational
Zoom Cloud Recording Operational
Research Software Updates Operational
Windows Operational
Apple Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Hellbender Maintenance May 19, 2026 08:00-17:00 CDT

We will be undergoing maintenance at this time.
Posted on Apr 14, 2026 - 12:44 CDT
May 9, 2026

No incidents reported today.

May 8, 2026
Canvas
Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
May 8, 09:58 CDT
Investigating - The Canvas learning system is currently experiencing technical issues and may be unavailable. We will update the situation when more is known. Time to resolution is unknown at this time. Apologies for the inconvenience and thank you for your patience.
May 7, 15:14 CDT
Network Issue
Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
May 8, 08:31 CDT
Monitoring - Connectivity is restored with a temporary solution. DNPS is still investigating and monitoring.
Apr 15, 10:00 CDT
Investigating - A switch in DC has gone down. Servers in row b and kcdr connection affected. DNPS is investigating. Time to resolution is unknown at this time. Apologies for the inconvenience and thank you for your patience.
Apr 15, 08:10 CDT
Scheduled Maintenance to PS Human Resources Production (MyHR/HRPRD, eRecruit) and Web Applications
Completed - The scheduled maintenance has been completed.
May 8, 07:11 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 05:00 CDT
Scheduled - The PeopleSoft Human Resources Production (MyHR/HRPRD, eRecruit) Instances will be unavailable while technicians upgrade PeopleSoft HCM(HR) systems. Please note that the HR Web Applications will also be unavailable due to the systems being down.
May 7, 14:16 CDT
May 7, 2026
Hospital network outage
Resolved - This incident has been resolved.
May 7, 16:01 CDT
Monitoring - We have rebooted and recovered the hospital core router functionality that was creating impact. We've been stable for about 20 minutes and are continuing to monitor.
May 7, 12:18 CDT
Update - Our next recovery step has the potential to be more impactful. We are coordinating that effort with MU Health leadership.
May 7, 11:08 CDT
Investigating - MU Health care is having internet and WAN connectivity issues.
staff are investigating.
May 7, 10:01 CDT
Campus and Hospital Contact Center Audio Issues
Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
May 7, 10:06 CDT
Monitoring - The contact center servers were rebooted between noon and 1:00pm today in an attempt to resolve ongoing audio issues affecting contact centers with limited or no audio on calls. The reboot is now complete and we will continue monitoring services.
May 6, 13:09 CDT
Investigating - We have received reports of one way or no audio on some calls being received by various hospital and campus contact center agents. The system will be rebooted between noon and 1:00pm today in order to resolve the problem.
May 6, 09:55 CDT
May 6, 2026
Instructure (Canvas parent company) cybersecurity
Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
May 6, 16:37 CDT
Update - Update - Honorlock is experiencing intermittent issues. If you cannot access Honorlock, please clear Chrome cache and cookies and then relaunch Chrome.
May 4, 15:56 CDT
Update - Update - we've learned that the Canvas Plagiarism Framework (CPF) is displaying a gray clock icon or a resubmit button where the similarity score should be, and similarity reports aren't loading. This is related to the security incident. Turnitin (the vendor for the CPF) is working with Instructure to resolve this issue.
May 4, 15:17 CDT
Update - Update - Instructure reissued certain application keys as a precautionary step, which requires end users to re-authorize access to those tools. Reissued application keys contain a timestamp in the name and will be visible to users during reauthorization. These are valid Instructure created keys and users should proceed with the authorization process when prompted.

We are continuing to monitor the overall situation and will update with any new information.
May 4, 10:58 CDT
Monitoring - Monitoring - Instructure, the makers of Canvas, recently experienced a cybersecurity incident and is actively investigating this incident with the help of outside forensics experts. This attack is not specific to the University of Missouri Canvas instance. The University is awaiting additional information from Instructure to determine if our data was impacted. We will provide new information as it is confirmed.
May 2, 18:56 CDT
May 5, 2026

No incidents reported.

May 4, 2026
Major Phone Outage
Resolved - All phone services have been restored.
May 4, 14:27 CDT
Monitoring - Campus and hospital phone services have been restored and are now working normally. We have not yet received the all clear from the vendor and will continue to monitor services.
May 4, 12:18 CDT
Identified - Update on fiber cut impacting services. The physical damage has been identified. Work is underway to slack cable to facilitate repairs.
May 4, 10:27 CDT
Update - We are continuing to engage with the Vendor on outside callers not being able to call into the University phone system. They have a cut in their fiber optic line and are dispatching repair teams.
May 4, 07:05 CDT
Investigating - Campus and Hospital wide reports of phone issues (primarily of outside callers unable to connect) are reported.
Vendor is aware and technicians are investigating.
May 4, 05:25 CDT
Hellbender Rolling Reboots
Resolved - This incident has been resolved.
May 4, 13:40 CDT
Investigating - We will be performing rolling reboots of the cluster over the next few days. There shouldn't be any impact to running jobs, but users may see increased queue times as we will be temporarily removing nodes from the cluster. I will update once we have completed the rolling reboots.
Apr 30, 11:40 CDT
MATLAB Online login issues
Resolved - This service is fully operational. If you experience problems, please contact the Help Desk at 573.882.5000 or click the chat button at doit.missouri.edu during business hours.
May 4, 08:05 CDT
Identified - Identified - This issue is impacting other applications as well. We have identified the root cause and are working on a fix. The impact is limited to SSO users only.
May 3, 16:32 CDT
May 3, 2026
Virtual Server Service
Completed - The scheduled maintenance has been completed.
May 3, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 18:00 CDT
Scheduled - Scheduled maintenance will be performed on storage infrastructure. No service impact is expected.
May 1, 14:05 CDT
May 2, 2026
May 1, 2026

No incidents reported.

Apr 30, 2026
Apr 29, 2026

No incidents reported.

Apr 28, 2026
MU Campus Web-hosting
Resolved - This incident has been resolved.
Apr 28, 17:54 CDT
Identified - The vendor responsible for hosting the majority of MU Campus Websites is currently experiencing an ongoing issue. This affects a portion of our websites, which may be unreachable until the incident is resolved.
Apr 28, 16:38 CDT
CBORD CS Gold Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 07:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 05:01 CDT
Scheduled - CBORD CS Gold will be offline for scheduled maintenance Apr 28, 2026 05:00 AM – 07:00 AM. Doors and financial transactions will continue to function in offline mode. PrintSmart student printing will not be available during this time. We appreciate your patience during this process.
Apr 27, 10:18 CDT
PrintSmart Pharos (Student Printing)
Completed - The scheduled maintenance has been completed.
Apr 28, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 05:00 CDT
Scheduled - PrintSmart Pharos (Student Printing) will be offline Apr 28, 2026 05:00 AM – 07:00 AM during the CBORD CS Gold upgrade. Student printing will not be available during this time. We appreciate your patience during this process.
Apr 27, 10:19 CDT
Apr 27, 2026
Power outages: Hill and Lemone/Maguire Campus Network Unavailable
Resolved - This incident has been resolved.
Apr 27, 15:25 CDT
Update - Update: Power and network services is restored at Hill Hall. Power and network is still down on Lemone and Maguire.
Apr 27, 12:27 CDT
Update - We are continuing to work on a fix for this issue.
Apr 27, 11:27 CDT
Identified - There are power outages at Hill Hall and at 2910 Lemone and 2800 Maguire (ARC, FRTI, PrintingServices, Records and Press, Library Depository). These locations have no internet connectivity. There is no ETA, but Networking is monitoring the equipment status.
Apr 27, 11:26 CDT
Cable TV outage
Resolved - This incident has been resolved.
Apr 27, 06:16 CDT
Update - Spectrum is continuing to work on the cable TV problem. No estimate on when it will be fixed.
Apr 26, 12:57 CDT
Identified - This is a problem that is covering all of Missouri and Illinois.
Apr 26, 07:27 CDT
Investigating - We are currently investigating this issue.
Apr 26, 07:16 CDT
Apr 26, 2026
Apr 25, 2026

No incidents reported.

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