UM IT Systems Status

IT System Status

TeamDynamix (TDX) now live for Division of IT issues reporting & service requests

Monitoring - TeamDynamix (TDX) is now live for Division of IT. Customers should now go to https://tdx.umsystem.edu/TDClient/36/DoIT/Home/ to report issues and request IT services and can refer to the FAQs https://tdx.umsystem.edu/TDClient/36/DoIT/KB/ArticleDet?ID=1203 article for general information on creating a ticket.
Mar 24, 2025 - 07:44 CDT

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS Operational

Faculty/Staff Email Operational

IT Ticketing Application (TeamDynamix) Operational

Joe'SS Operational

MyView Operational

myZou Operational

MU Connect Operational

Other MU IT Services Operational

Other UM IT Services Operational

PATHway Operational

PeopleSoft Finance Operational

PeopleSoft HR Operational

Phone Services Operational

PrintSmart Operational

Student Email Operational

TigerWiFi Operational

UM Web Applications Operational

Wired Network Operational

Zoom Meetings Operational

Zoom Cloud Recording Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Hellbender Maintenance Apr `8`, `2025` `08:00`-`17:00` CDT

We will be undergoing scheduled maintenance during this time.
Posted on Mar 11, 2025 - 12:22 CDT

Past Incidents

Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

Telecom voicemail to email service

Resolved - This incident has been resolved.
Mar 26, 14:41 CDT

Investigating - Voicemail to email service is currently unavailable. Techs are working to get it restored. Estimating 10am restoration time
Mar 26, 09:00 CDT

Contact Center Finesse application problems.

Resolved - This incident has been resolved.
Mar 26, 12:00 CDT

Investigating - Contact Center Finesse application is kicking customers out and there are reports of audio issues in calls. Technicians are working on the issue
Mar 19, 09:44 CDT

Mar 25, 2025

No incidents reported.

Mar 24, 2025

AIMS Password Reset

Resolved - This incident has been resolved.
Mar 24, 19:17 CDT

Investigating - There is currently an issue with resetting account passwords within the AIMS self-service interface. Technicians are currently investigating the issue.
Mar 24, 17:16 CDT

Microsoft MFA issues

Resolved - This incident has been resolved.
Mar 24, 17:15 CDT

Monitoring - Intermittent phone authentication issues are still being observed but it is functional for most users. If you are having these issues please call the help desk for further investigation.
Mar 11, 11:06 CDT

Investigating - There are currently intermittent authentication issues with text and phone MFA. Technicians are investigating the cause and recommend setting up the Microsoft authentication app to avoid interruptions. We apologize for the inconvenience
Mar 7, 18:50 CST

Wireless Network Incident

Resolved - This incident has been resolved.
Mar 24, 10:02 CDT

Monitoring - Technicians have taken corrective action. They will continue to monitor the service performance and ask that any customer issues be reported to the Help Desk at 573.882.5000 or by clicking the chat button at doit.missouri.edu during business hours.
Mar 20, 13:56 CDT

Identified - The Division of IT has identified a problem with this service. Technicians are working to resolve it.
The estimated time to resolution is unknown.
Mar 20, 12:57 CDT

TeamDynamix to replace Cherwell for Division of IT issues reporting & service requests

Resolved - TeamDynamix (TDX) is now live for Division of IT. Customers should now go to https://tdx.umsystem.edu/TDClient/36/DoIT/Home/ to report issues and request IT services and can refer to the FAQs article for general information on creating a ticket.
Mar 24, 07:41 CDT

Identified - Over the course of this weekend, the Division of IT will be working to switch over their IT ticketing application to TeamDynamix (TDX). This will be a replacement for Cherwell. More information will follow when TDX is live.
Mar 21, 16:41 CDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Mar 20, 2025

Mar 19, 2025

Mar 18, 2025

No incidents reported.

Mar 17, 2025

Fiber Connectivity

Resolved - This incident has been resolved.
Mar 17, 07:01 CDT

Investigating - Problems returned this afternoon and tonight at 7pm we plan to take an outage to clean the fiber.
Mar 11, 17:20 CDT

Monitoring - Hardware is still degraded, but functional. Campus Lemone facilities are connected and MU Health ring services are operating on both legs. We are continuing to evaluate the hardware and may try to take some after hours work for repairs or may need to do repairs in an urgent situation if the hardware fails again.
Mar 11, 06:39 CDT

Investigating - Optical hardware in the MU telecom building that serves the MUHealth Eastern Fiber ring as well as campus connectivity to Lemone Blvd facilities (Print Services, University Press, ARC, Library Depository). MU Health ring services are in a Loss of Redundancy. Campus Lemone facilities are currently still down. Staff are working on repairs.
Mar 11, 04:48 CDT

Mar 16, 2025

Cognos Development and Production

Completed - The scheduled maintenance has been completed.
Mar 16, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 08:00 CDT

Scheduled - Cognos Development and Production will be down for Maintenance Sunday March 16 from 8 to noon for scheduled maintenance.
Mar 12, 14:58 CDT

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

About This Site

Scheduled Maintenance

Hellbender Maintenance Apr 8, 2025 08:00-17:00 CDT

Past Incidents

Hellbender Maintenance Apr `8`, `2025` `08:00`-`17:00` CDT