Division of IT | Tech Support
University of Missouri
IT System Status
M365 Licensing Issue
Investigating - Email may not be available to newly enrolled and admitted students. Technicians are working to fix the licensing issue. If you need access immediately, please contact the Help Desk.
Apr 01, 2025 - 10:49 CDT
TeamDynamix (TDX) now live for Division of IT issues reporting & service requests
Monitoring - TeamDynamix (TDX) is now live for Division of IT. Customers should now go to https://tdx.umsystem.edu/TDClient/36/DoIT/Home/ to report issues and request IT services and can refer to the FAQs https://tdx.umsystem.edu/TDClient/36/DoIT/KB/ArticleDet?ID=1203 article for general information on creating a ticket.
Mar 24, 2025 - 07:44 CDT

About This Site

Welcome to the System Status page for UM IT. This page notifies users of outages or degraded service for a number of the IT Systems at MU. Sign up if you would like to receive email notifications on particular systems.

Canvas LMS ? Operational
Faculty/Staff Email ? Operational
IT Ticketing Application (TeamDynamix) ? Operational
Joe'SS ? Operational
MyView ? Operational
myZou ? Operational
MU Connect Operational
Other MU IT Services ? Operational
Other UM IT Services ? Operational
PATHway ? Operational
PeopleSoft Finance ? Operational
PeopleSoft HR ? Operational
Phone Services ? Operational
PrintSmart ? Operational
Student Email ? Degraded Performance
TigerWiFi ? Operational
UM Web Applications ? Operational
Wired Network ? Operational
Zoom Meetings Operational
Zoom Cloud Recording Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Hellbender Maintenance Apr 8, 2025 08:00-17:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Mar 11, 2025 - 12:22 CDT
Apr 3, 2025

No incidents reported today.

Apr 2, 2025
myVITA Evaluations error
Resolved - This incident has been resolved.
Apr 2, 14:56 CDT
Investigating - The faculty data and evaluation system myVITA is currently experiencing an error when navigating to Evaluations menu items for both faculty and administrators. All other pages of the site remain accessible. The site vendor’s engineering team is actively working on the issue. To receive notice on when the issue is fixed, faculty may reach out to ummyvita@umsystem.edu.
Mar 31, 09:38 CDT
Apr 1, 2025

Unresolved incident: M365 Licensing Issue.

Mar 31, 2025
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Telecom voicemail to email service
Resolved - This incident has been resolved.
Mar 26, 14:41 CDT
Investigating - Voicemail to email service is currently unavailable. Techs are working to get it restored. Estimating 10am restoration time
Mar 26, 09:00 CDT
Contact Center Finesse application problems.
Resolved - This incident has been resolved.
Mar 26, 12:00 CDT
Investigating - Contact Center Finesse application is kicking customers out and there are reports of audio issues in calls. Technicians are working on the issue
Mar 19, 09:44 CDT
Mar 25, 2025

No incidents reported.

Mar 24, 2025
AIMS Password Reset
Resolved - This incident has been resolved.
Mar 24, 19:17 CDT
Investigating - There is currently an issue with resetting account passwords within the AIMS self-service interface. Technicians are currently investigating the issue.
Mar 24, 17:16 CDT
Microsoft MFA issues
Resolved - This incident has been resolved.
Mar 24, 17:15 CDT
Monitoring - Intermittent phone authentication issues are still being observed but it is functional for most users. If you are having these issues please call the help desk for further investigation.
Mar 11, 11:06 CDT
Investigating - There are currently intermittent authentication issues with text and phone MFA. Technicians are investigating the cause and recommend setting up the Microsoft authentication app to avoid interruptions. We apologize for the inconvenience
Mar 7, 18:50 CST
Wireless Network Incident
Resolved - This incident has been resolved.
Mar 24, 10:02 CDT
Monitoring - Technicians have taken corrective action. They will continue to monitor the service performance and ask that any customer issues be reported to the Help Desk at 573.882.5000 or by clicking the chat button at doit.missouri.edu during business hours.
Mar 20, 13:56 CDT
Identified - The Division of IT has identified a problem with this service. Technicians are working to resolve it.
The estimated time to resolution is unknown.
Mar 20, 12:57 CDT
TeamDynamix to replace Cherwell for Division of IT issues reporting & service requests
Resolved - TeamDynamix (TDX) is now live for Division of IT. Customers should now go to https://tdx.umsystem.edu/TDClient/36/DoIT/Home/ to report issues and request IT services and can refer to the FAQs article for general information on creating a ticket.
Mar 24, 07:41 CDT
Identified - Over the course of this weekend, the Division of IT will be working to switch over their IT ticketing application to TeamDynamix (TDX). This will be a replacement for Cherwell. More information will follow when TDX is live.
Mar 21, 16:41 CDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Mar 20, 2025
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