Updated: Wednesday, May 22, 2013; 1:08 pm
UPDATE: The Task Force has removed the urgent status message from the four Campus Solutions instances of PeopleSoft now that grading has been completed. Spinning is a continuing issue for customers who are unable to use Firefox as their browser. The Task Force would like to highlight that if your work in PeopleSoft requires interaction with ImageNow or other “add-on” applications, Firefox is NOT an option and you will have to remain in Internet Explorer and refresh the page or re-launch the browser if you encounter spinning.
The Task Force will continue to work toward complete resolution of this issue for all customers.
All Customers of the PeopleSoft Applications:
In the past weeks, many customers have been encountering an issue within this software. As they interact with a form or screen, customers receive a spinning wheel icon and the application hangs without saving inserted information. This frustrating circumstance has caused the Division of Information Technology (DoIT) to form a technical Task Force to solve the problem. With the assistance of a customer group reporting issues, the Task Force has isolated that the problem seems to occur with the use of Internet Explorer and PeopleSoft. This finding has resulted in an escalation of the issue to multiple vendors, but we do not believe the issue will be fixed by the time our campuses enter the busy end of semester and end of fiscal year time frame. As a result, the Task Force would like to offer some technical alternatives to ease the frustration, if your campus or software environment is able to support it.
FOR ALL CAMPUSES AND THE UNIVERSITY HOSPITAL
- We ask that if you are working in PeopleSoft (including Joe’SS, myHR, MyView, myZou, PATHway) and you experience an issue, PLEASE take time to report the problem through the appropriate Help Desk. The information we gain from reporting issues will help the Task Force validate the root cause and fix it faster with our vendors. In addition, you are helping the entire Higher Education community, as several partner institutions are experiencing similar issues.
- You may be able to avoid this issue by launching the PeopleSoft application through either Firefox or Safari instead of Internet Explorer. If you experience issues WHILE using these alternative browsers, PLEASE report them to the appropriate Help Desk.
SPECIAL NOTE FOR HUMAN RESOURCES STAFF
- Launching your PeopleSoft sessions with a different browser may cause other unintended consequences for the complementary applications that interact with PeopleSoft. It is recommended that you continue to use Internet Explorer, report issues, and re-launch your browser session where necessary. We are working very hard to escalate this issue with our vendors and find a solution. Your continued support of reporting issues and your patience are greatly appreciated!
SPECIAL NOTE FOR THE UNIVERSITY HOSPITAL
- Within the University Hospital community, your only browser resource is Internet Explorer. Therefore, we ask that you be aware of the potential for this issue, re-launch your browser session if you experience it, and please report any interruptions as they occur.
Thanks to all of you for planning ahead based on the potential for these interruptions, taking time to report any issues, and working with the Task Force toward resolution.