Updated: Monday, September 29, 2014; 9:15 am
At the vendor's suggestion, we patched DocumentDirect to the latest version, 22.214.171.124 (released 9-21-14) which unfortunately did not fix the Enterprise Explorer issue. We did additional configuration verification and testing across multiple browsers and versions of Java. We collected additional Java log errors and display anomalies and submitted them to the vendor for analysis. We will continue working closely with the vendor on this issue.
We did extensive testing and troubleshooting with the vendor but do not have an Enterprise Explorer fix. Users are advised to continue choosing the "Document Direct" link instead.
At the vendor's suggestion, we will patch the web application to the latest version on Friday, 9/26/14 between 5:30 p.m. and 8:30 p.m. During this time, neither DocumentDirect nor Enterprise Explorer will be available. This will also affect Webapps applications such as FIN Search Options that connect the DocumentDirect web service.
Document Direct - Enterprise Explorer applet is currently experiencing intermittent or degraded service. Technicians are working to resolve the issue.
Users are advised to select the "Document Direct" link instead of the "Enterprise Explorer" link when accessing Document Direct. Almost all users connect using the Document Direct link, so this should only affect a handful of users.